Customer Solutions Lead | SAP/S4HANA Coach & Metrics

Perfetti Van Melle is seeking a Customer Solutions Lead in Erlanger, KY to oversee a team of analysts focused on a specific customer channel. The role aims to strengthen partnerships, improve customer service metrics, and develop new policies to enhance service quality.
You will lead daily operations, coach team members, and coordinate cross-department efforts to resolve issues efficiently, while maintaining performance metrics and driving continuous improvement.

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