Lead, Creative Services

Our values start with our people, join a team that values you!
Bring your talents to Ross, our leading off‑price retail chain with over 2,200 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on‑trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience.
As part of our team, you will experience:
Success.

Our winning team pursues excellence while learning and evolving
Career growth.

We develop industry‑leading talent because Ross grows when our people grow
Teamwork.

We work together to solve the hard problems and find the right solution
Our commitment to Diversity, Equality & Inclusion, and our community.

We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community.
Our Corporate headquarters are in Dublin, CA, we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2025 revenues of $22.8 billion, we are a Fortune 500 company who is committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.
General Purpose

The Lead, Creative Services is responsible for leading the planning, coordination, and execution of live events, productions, brand activations, and creative services initiatives that support business and brand objectives. This role serves as a key partner across Marketing and cross‑functional teams, driving project execution, operational excellence, and process improvement to ensure the successful delivery of high‑quality experiences. This position leads complex projects from concept through execution, manages budgets and vendor relationships, establishes processes and best practices, and serves as a subject‑matter expert for creative services operations. The Lead works independently to influence stakeholders, solve challenges, and drive alignment across multiple workstreams while balancing competing priorities in a fast‑paced environment. The base salary range for this role is $96,700–$146,050; other rewards vary by position and location.
Essential Functions

Lead the planning and execution of live events, productions, brand activations, and creative services initiatives from concept through completion, ensuring projects are delivered on time, within budget, and aligned with business objectives.
Own project timelines, workback schedules, deliverables, and operational plans, proactively identifying risks and implementing solutions to ensure successful execution.
Serve as the primary point of contact for assigned projects, driving communication, collaboration, and alignment among internal stakeholders, agency partners, vendors, and external partners.
Develop and maintain comprehensive production documentation, including project plans, run‑of‑show materials, staffing plans, budgets, production schedules, logistics documentation, and communication plans.
Manage project budgets, forecasting, invoices, reconciliations, and financial reporting while identifying opportunities to optimize spending and improve cost efficiency.
Lead vendor and partner relationships, including sourcing, onboarding, contract administration, scope management, performance evaluation, and issue resolution in partnership with Legal, Procurement, and Finance.
Coordinate and oversee travel, accommodations, transportation, and logistics for internal teams, leadership, talent, and external partners supporting events and production activities.
Establish, maintain, and continuously improve creative services processes, tools, workflows, and operational practices to enhance efficiency, consistency, and scalability.
Provide day‑to‑day project leadership and guidance to team members, contractors, agencies, and vendors, promoting best practices and ensuring accountability for deliverables.
Support on‑site event and production execution, serving as a lead resource for troubleshooting, real‑time decision‑making, and issue resolution during critical project phases.
Identify opportunities to improve cross‑functional collaboration and operational effectiveness, recommending and implementing solutions that support business goals. Analyze project outcomes and operational performance to provide recommendations and insights that improve future planning, execution, and resource management.
Competencies

People

Building Effective Teams (for managers of People and Projects)
Developing Talent (for managers of people only, N/A for this role/level)
Collaboration
Self

Leading by Example
Communicates Effectively
Ensures Accountability and Execution
Manages Conflict
Business

Business Acumen
Plans, Aligns and Prioritizes
Organizational Agility
Cross‑functional influence and stakeholder management
Vendor negotiation and relationship management
Budget and cost expertise
Problem solving and decision‑making
Qualifications and Special Skills Required

Bachelor's degree in Marketing, Communications, Business, or a related field
5–7 years of experience in creative services, events, production, marketing operations, project management, or a related function within a fast‑paced environment
Demonstrated experience leading complex projects involving multiple stakeholders, competing priorities, and tight timelines
Proven ability to influence, collaborate with, and drive alignment across cross‑functional teams without direct reporting authority
Strong organizational and systems‑thinking capability with the ability to balance strategic priorities and executional details
Experience managing project budgets, forecasting expenses, tracking costs, reconciling invoices, and identifying cost‑saving opportunities
Experience managing agencies, vendors, contractors, and external production partners
Strong understanding of event operations, production logistics, travel coordination, and project management best practices
Advanced proficiency in Adobe Creative Suite (InDesign, Illustrator, Photoshop) and Microsoft Office applications including Excel, PowerPoint, and Outlook
Experience utilizing project management tools and systems to manage timelines, deliverables, and workflows
Strong written, verbal, and presentation skills with the ability to communicate effectively across all levels of the organization
Demonstrated ability to exercise sound judgment, make decisions independently, and resolve issues in a timely manner
Proven ability to identify process improvement opportunities and implement scalable solutions
Demonstrates leadership presence, accountability, adaptability, and a proactive, solutions‑oriented mindset
Physical Requirements/ADA

Job requires ability to work in an office environment, primarily on a computer. Requires sitting, standing, walking, hearing, talking on the telephone, attending in‑person meetings, typing, and working with paper/files, etc. Consistent timeliness and regular attendance. Vision requirements: Ability to see information in print and/or electronically. Travel: Willingness and ability to travel on occasion per business need. This role requires regular in‑office presence, including to engage in in‑person team interaction, meetings and collaboration, client support, mentoring, coaching, and/or feedback. However, this role can perform duties effectively using a combination of in‑office and remote work.
Supervisory Responsibilities

None
Disclaimer

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all‑inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion. Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.

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