Coordinator, Ticketing, Marketing & Fan Engagement

Overview The UMBC Athletics department is a motivated and energetic team member who will be responsible for all phases of UMBC Athletics ticketing and a vital member of the marketing and ticketing operation for the department. The ideal candidate will fit into a group responsible for marketing, ticketing, and external operations. Additionally, this position is responsible for generating new business revenue through group ticket sales and cultivating relationships with all constituent groups including season ticket holders, local youth groups and organizations. Responsibilities include oversight of day-to-day ticketing operations, cultivating relationships with current and prospective season ticket holders, creating new revenue through group partnerships and special ticket packages, and contributing to the development and execution of marketing strategies.

Responsibilities

Season ticket sales, corporate packages, partial ticket plans, group tickets, and individual game tickets. Pricing, planning, etc.

Manage game day ticketing duties; staff and supervise each event with appropriate box office personnel.

Oversee home M/W soccer, M/W lacrosse, and M/W basketball games, performing various ticket sales and service duties while ensuring staff execution of all necessary duties.

Collaborate with Athletics Administration to enhance outbound ticket sales strategy and actively perform season ticket sales outreach.

Manage all materials related to season ticket and group ticket packages including, but not limited to: assisting with the design, production, and distribution of season ticket and group ticket information packets.

Oversee all communications and outreach surrounding group ticket sales and individualized group outreach in conjunction with marketing team.

Compile and track all ticketing financial data including ticket revenue, attendance, and game settlements.

Ensure the control and distribution of all tickets in accordance with established policies and comply to NCAA regulations.

Required Minimum Qualifications

Bachelor\'s degree

One year of experience in ticket sales, or marketing & promotions or related field.

Excellent communication and organizational skills, customer service and problem-solving skills.

Creative and well-versed in ways to increase athletics ticketing revenue.

Ability to function in a fast-paced environment and handle multiple projects to meet deadlines.

Proficiency in basic computer software.

Preferred Qualifications
Master\'s degree preferred.

Background Screening Statement
A background check will be required.

Special Instructions to Applicants
Upload a cover letter and a resume.

Closing Date
July 22, 2026

Benefits
UMBC offers a rich benefits package.

Regular and grant funded regular positions (Full benefits summary click here):

Generous Leave including 22 Days of Annual Leave

15 Days of Sick Leave

15 Holidays

3 Personal Days

Tuition Remission:

8 credit hours per semester

Tuition remission at UMBC for eligible dependents after two years of FT employment

Additional Benefits:

Life and disability insurance

Retirement plans (including the option to join the pension plan)

Professional development opportunities

Wellness opportunities

And much more

Salary
Salary: $55,000 to $62,000 depending on qualifications and experience.

The salary of the finalist(s) selected for this role will be set based on a variety of factors, including but not limited to internal equity, budget, prior experience, skills, knowledge, abilities, education, licensure and certifications, and other business considerations.

The above salary range represents the University’s good faith and reasonable estimate of the range of possible compensation at the time of posting.

Hours
Full-time

Type
Regular

FLSA Status
Exempt

Equal Opportunity Statement
UMBC is an Affirmative Action/Equal Opportunity Employer. Applications from women, minority group members, veterans and individuals with disabilities are encouraged to apply.

Title IX
As an institution that receives federal financial assistance, UMBC adheres to Title IX and does not discriminate on the basis of sex. For more information about Title IX and contact information for Title IX Coordinator click here.

Accommodation
If you require a reasonable accommodation for a disability for any part of the employment process, please contact the Human Resources Department at 410-455-2337 or MD TTY Relay Service 1-800-735-2258 between 8:30 a.m. and 4:00 p.m. Monday through Friday.

Work Authorization
As required by the 1986 Immigration Act, be prepared to present acceptable documentation upon hire showing your identity and that you are a U.S. citizen or an alien who is authorized to work.

#J-18808-Ljbffr