Technical Product Manager

Technical Product Manager

The Technical Product Manager will serve as the bridge between our business teams, customers, and engineering organization. Reporting directly to the CTO, this role is responsible for identifying, prioritizing, and driving resolution of product issues, workflow gaps, usability improvements, and feature requests across COOLAI and related platforms.
The ideal candidate is highly technical, comfortable working in ambiguity, able to independently investigate issues, and capable of coordinating across Engineering, Data Science, Product, Sales, Customer Success, and Operations teams.
As COOLAI continues to scale, feedback from clients, sales teams, and internal stakeholders is increasing rapidly. This role will help create structure around product feedback, improve execution efficiency, and allow technical leadership to focus on strategic initiatives and platform innovation.
This position offers significant growth opportunities and direct exposure to company leadership, AI-driven advertising technology, and next-generation marketing automation products.
Responsibilities and Duties
Own intake and triage process for product feedback and issues
Investigate reported problems and reproduce issues independently
Distinguish between bugs, usability concerns, feature requests, and training gaps
Prioritize issues based on customer impact, revenue impact, and strategic importance
Write clear product requirements and engineering tickets
Coordinate implementation with engineering and data science teams
Communicate status and timelines to stakeholders
Monitor product quality and identify recurring pain points
Partner with Sales and Customer Success teams to gather user insights
Drive continuous improvement of internal workflows and processes
Help define product roadmap priorities based on customer feedback and business objectives
Track product delivery metrics and ensure accountability across teams
Qualifications
37 years of experience in Product Management, Technical Product Management, Solutions Engineering, or similar role
Experience working closely with software engineering teams
Strong understanding of SaaS products and web applications
Ability to troubleshoot technical issues independently
Experience writing detailed product requirements and user stories
Strong communication and stakeholder management skills
Comfortable operating in fast-moving startup environments
Experience with AI, AdTech, MarTech, DSPs, SSPs, or digital advertising is highly preferred
Professional Competencies
Strong analytical thinking
Exceptional organizational skills
High ownership mentality
Ability to work in ambiguity
Strong prioritization skills
Excellent written communication
Customer-centric mindset
Technical curiosity
Cross-functional leadership
Ability to influence without authority
Cultural Competencies
Must be able to work primarily between the hours of 9:30 AM - 6:30 PM ET
Must have a player/coach mentality, willing to both execute and lead
Ability to juggle multiple projects concurrently and set and meet deadlines
Skilled at receiving and providing direct feedback
Collaborative mindset and great teamwork skills
Entrepreneurial & adaptable; great learning skills
Curious, research-minded, data-informed
Able to search for possible solutions and apply them
Creative confidence
Proactive communicator
A sense of humor and a love of online culture
Thrives in a start-up culture
Benefits
Health, Dental and Vision Insurance
Paid Time Off
Company Holidays
Flexible work schedule
401k