Director Sales CDS

Director of Sales – CDS

The Director of Sales is responsible for developing long-term sales strategies and annual sales plans. They will establish relationships with a strong customer focus and collaborate with Costco buying management in each region, providing valuable insights about consumer profiles and trends.
They will work directly with the Costco GMM to establish regional event volume strategies, identify discrepancies in expected volume, and work to influence changes to get the volume back on track. The Director of Sales will be a creative force in developing new programs and services for Costco and its vendors, selling these services and overseeing their successful implementation.
Essential Job Duties and Responsibilities

Collaborates with the Vice President, Sales to develop a 3-5 year sales strategy and an annual sales plan and provide quarterly updates to senior leadership, as well as revisions and modifications to the Plan for each region.
Responsible for the establishment of both annual and monthly sales objectives in coordination with the CDS business plan for the regional sales offices.
Create conduct and present CDS’ marketing services to existing and prospective clients.
Partner with the CPG Relationship Lead to build relationships with Vendors, Brokers and Buyers by providing product sampling insights and advice through the development of individual event programs, including sustaining external and internal customer contacts to ensure high-level customer satisfaction; accountable to oversee the development of on-going and on-request reports to internal and external customers.
Develop sales metrics used to assess regional sales teams’ performance.
Manage and direct personnel, which includes selection, work allocation, training, development and problem resolution; evaluate performance and make recommendations for personnel actions; motivate, coach, inspire, and mentor employees to achieve peak productivity and performance.
Be a creative force to develop new programs and services for Costco and its vendors. Sell in these services and ensure their successful implementation.
Ensure strong sales/operations relationships and effective communications. Work with the Director of Field Operations to resolve issues and drive programs.
Train, develop, coach and counsel direct reports in all aspects of the in-house demonstration program including the sales and scheduling process, producing an accurate and timely demo schedule, creating accurate and comprehensive demo product information sheets, and adhering to CDS policies and procedures including financial guidelines.
Provide excellent customer service to Costco in the form of upcoming demo volume projections and results / analysis of demos performed for the most recent period.
Supervisory Responsibilities

Direct Reports:

Hires, retains, trains, coaches, guides, directs, and develops direct reports using company-wide processes, tools and resources.
Indirect Reports:

May delegate work of others and provide guidance, direction and mentoring to indirect reports.
Travel and/or Driving Requirements

Travel and Driving are essential duties and function of this job. Travel up to 20%.
Minimum Qualifications

Education Level (Required):

Bachelors Degree or equivalent experience.
Preferred:

Masters Degree or equivalent experience.
Field of Experience:

8+ Years of experience in progressive customer service and/or sales or marketing field. 5 Years of experience managing people in related field.
Skills, Knowledge and Abilities

Strong business acumen
Working knowledge of business models
Proven track record of achieving revenue targets or quotas
Understanding of current and emerging global operating services
Flexible in assessing and improvising in a fast-paced environment
Ability to communicate technology solutions in business terms
Ability to build teams staffed with the appropriate talent in the right roles; able to develop self-motivated high achievers
Excellent customer service, written and verbal communication skills; able to present to large groups
Ability to manage with tact and diplomacy
Conscientious about timeliness of assignments and quality of work product
Ability to build rapport and credibility with broad base of stakeholders
Able to maintain confidential information
Proficient in Microsoft Outlook, Word, Excel, PowerPoint and Access; ability to use Enterprise-wide information systems
Environmental & Physical Requirements

Office / Sedentary Requirements: Incumbent must be able to perform the essential functions of the job. Work is performed primarily in an office environment. Typically requires the ability to sit for extended periods of time (66%+ each day), ability to hear the telephone, ability to enter data on a computer and may also require the ability to lift up to 10 kg.

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