Customer Experience Specialist

Position Summary

Services existing customers, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors. Answers phone calls efficiently and effectively to meet customer satisfaction.
Position Responsibilities

Understanding customer needs and requirements and providing relevant solutions
Understand and meet/exceed customer expectations
Sourcing current and new sales opportunities through inbound lead follow-up and outbound calls and emails
Routing qualified opportunities to the appropriate channels for further development and account set-up
Understanding the off‑road industry and competitors
Communicating with customers via phone, email, fax
Ensuring proper attention to every customer
Analyzing choices and financial capacities of every customer and suggesting suitable products
Offering different alternatives to customers in their preferred choice of product
Demonstrating the methods of using products and resolving customer queries
Establishing friendly relations with customers and maintaining ongoing relations
Required Knowledge, Skills or Abilities

Strong phone presence and excellent listening skills
Strong organizational skills, ability to multi‑task, prioritize and manage time effectively
Ability to follow deadlines and work under pressure
Meticulous attention to detail and accuracy in customer orders/requests
Ability to meet and establish deadlines
Flexibility and ability to thrive in a fast‑paced environment
Intermediate to advanced MS Office expertise (emphasis on Excel)
Position Qualifications

Education: High school diploma or GED required.
Experience: 1+ years of inside sales experience. Understanding of suspension is a plus.
Work Environment and Physical Requirements

Office environment; ability to sit for long periods of time; focused period of time working on computer and telephone.
Equal Opportunity Employment

Note: FOX provides equal employment opportunities for all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, gender identity, sexual orientation, marital status, religion, age, physical disability (including HIV and AIDS), mental disability, results of genetic testing, or service in the military, or any other characteristic protected by the laws or regulations of any jurisdiction in which we operate. We base all employment decisions –including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, layoffs, terminations, and social/recreational programs – on merit and the principles of equal employment opportunity.
Benefits

Fox offers an excellent compensation package and wide-ranging opportunities for professional development. Medical, Dental, Vision, Health Spending and Dependent Care Savings Accounts, Disability and Life Insurance benefit programs are available, as is a 401k plan with employer matching. Eligibility for all benefit programs is defined by the applicable plan document or employee handbook.
Compensation Range

$25.72 - $34.51

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