CAHPS & HOS Marketing Lead – Member Experience

Medica is a nonprofit health plan delivering coordinated care across Minnesota and neighboring states. The Marketing Manager, CAHPS / HOS leads insight-driven marketing strategies to raise CAHPS and HOS scores and Stars performance for Medicare, Commercial, and Individual lines.
The role translates survey insights into targeted campaigns, engages cross-functional teams, and defines KPI-driven approaches to drive member satisfaction, access, and outcomes.

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