Digital Content Specialist

Job Description: Digital Content Specialist - Lexington, MA

Rakuten International is a division of Rakuten Group, Inc., a Japanese global technology leader in services that empower individuals, communities, businesses and society. Headquartered in San Mateo, California with more than 4,000 employees worldwide, the Rakuten International business portfolio includes market leaders in e-commerce, digital marketing, advertising, communications and entertainment. We create products and services that provide exceptional value by aligning members and the businesses that want to engage them in a shared community.
Cartera Commerce, a Rakuten company who is the pioneer and leader in online cash back shopping and a subsidiary of the global Internet services company, is looking for experienced, talented and passionate individuals to join our growing team. Cartera Commerce's loyalty solutions serves major airlines to top banks, we partner with elite companies who use loyalty programs to reward their customers. We help those customers earn more rewards by shopping with over 1,000 online retailers.
Location: Lexington, Massachusetts.
Responsibilities

Collaborate with Merchant Content and Sales Teams to ensure merchant offer accuracy across the Cartera network
Enter and publish online content and perform QA on all placement and offer launches online
Add merchant specific offers into the content management tool and verify accuracy
Communicate successes, opportunities and solutions to Merchant Account Owners
Support the Merchant Services/Client Services teams and processes by ensuring that member rewards rates and merchant placements are accurate
Execute end-to-end feature and process verification before production launches
Work in a support role on special projects, new merchant/client launches and promotions
Responsible for communicating pertinent information to customer service including changes to the website, email content and campaign specific direct mail pieces
Troubleshoot and work with manager to resolve any site problems
Skills & Requirements

Minimum Bachelor's degree (B.A. or B.S.) from a four-year college or university
0-3 years relevant work or internship experience in online marketing/ retail/e-commerce
Attention to detail & accuracy, adheres to deadlines
Strong communication skills
Ability to work a flexible schedule to meet the needs of the business
Strong candidates may also have one or more of the following:

Basic understanding of software development
Experience in a marketing coordination, QA, customer care, or content management role for a retail or consumer website

At Cartera Commerce, our employees are our most valuable assets – they are Cartera. We want you to succeed and go far here. Our dynamic environment lets you be you, while still collaborating toward team success. We want fun, proactive, high-energy individuals to join us in making people happy.
Cartera Commerce offers competitive compensation packages including stock options, medical and dental insurance, matching 401(k), company-paid holidays, and accrued vacation off per year.
stock options
medical insurance
dental insurance
matching 401(k)
company-paid holidays
accrued vacation off per year
At the time of posting, Rakuten expects the base compensation for this role to be within the range shown below.
Individual compensation will vary based on job-related factors, including the skills, qualifications, and experience of the successful candidate as well as business need and geographic location.
The successful applicant for this role will be eligible for discretionary bonus, health, vision, dental insurance, 401k matching, PTO, Volunteer Time Off (VTO), and other employee benefits as the company implements.
discretionary bonus
health
vision
dental insurance
401k matching
PTO
Volunteer Time Off (VTO)
other employee benefits
USD $47,142.00 - $79,920.00 annually
Rakuten International oversees 7 businesses with over 4,000 employees globally. The brand is recognized for its leadership and innovation in e-commerce, digital content, advertising, entertainment, and communications, bringing the joy of discovery and access to more than 1 billion members across the world. Everyday team members deliver

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