Director, Software Application Services - Remote

We are seeking a Director, Product Designer with experience working with, defining, and designing complex systems to bring creativity, strategic insight, and user-centered thinking to our team. This role requires an individual who excels in collaboration, design execution, and the ability to drive impactful user experiences.
User-Centered Design – Lead with a user-first approach, ensuring all design choices address user needs, behaviors, and insights from research. Journey Mapping – Map and analyze end-to-end user journeys across customers, operations, servicing teams and systems to identify pain points, key moments, and opportunities for improvement. Interaction and UI Design – Demonstrates mastery in designing complex web interfaces and workflows, creating products that are both highly functional and visually engaging. Thoughtfully uses animation and micro-interactions to guide users, making complex tasks more approachable and enhancing the overall product experience.
Proficiency in Design Tools – Possess advanced skills in tools such as Figma and Miro, to create high-fidelity wireframes, prototypes, and mockups that clearly communicate interaction models and UI specifications. Design System Knowledge – Experience with and contribute to a global design system that ensures visual consistency across interfaces. Complex Systems Knowledge – Bring an understanding of the unique challenges of designing and maintaining complex systems, with an ability to distill intricate requirements into clear design solutions that facilitate user understanding and interaction. Cross-Functional Collaboration – Work closely with product managers, engineers, and stakeholders to align design efforts with business goals, transforming complex requirements into clear, functional design solutions that respect technical constraints.
Effective Communication and Storytelling – Articulate design concepts and rationale to diverse stakeholders, making complex ideas accessible. This portfolio should demonstrate some or most of the expertise described above and should be enough of a visual indicator that you’re qualified for the role. Portfolio may be provided as a Figma link, PDF, or personal site.
As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.
Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about.