Operations Manager AGI

Description
At Aspen Grove Landscape Group, we have redefined what it means to be a national landscape organization. We’ve brought together the best commercial landscape providers from around the country to form a unique organization with a different perspective. Instead of a one-size-fits-all approach, Aspen Grove delivers local specialists that concentrate on the specific needs of each environment while leveraging the support and resources of a large, national organization. Aspen Grove provides world‑class commercial landscape maintenance and snow removal services to local, regional, and national customers, ensuring the job is done right every time.

Job Title
Operations Manager

Job Overview
This position is responsible for managing all aspects of production on a portfolio of maintenance accounts, including labor, materials, and equipment. Production Managers are responsible for managing a book of business with a minimum annual revenue of $1 million and report directly to the Branch Manager.

Essential Functions and Responsibilities

Support company vision, policies, procedures, safety and training programs, and pass them on to other employees.

Ensure compliance with quality and efficiency standards for each job’s specifications.

Work with management to map out seasonal work schedules, develop, communicate and maintain schedules for maintenance work on all jobs, and coordinate manpower, equipment and materials in a timely fashion.

Perform inspections of equipment and vehicles to verify proper maintenance.

Respond to client requests in a timely manner, manage operational issues, and implement alternative solutions. Communicate proactively with the Client Management team to resolve client concerns.

Manage budget and monitor job cost reports, reporting back to crew to increase productivity and efficiency, and plan for maximum efficiency and no wasted time for crews.

Manage and lead a team; assist in the hiring/promotions process, evaluate performance, provide coaching and timely feedback, develop employees, encourage growth and new opportunities, plan for succession, and implement discipline when needed.

Train employees on all aspects of the job, including safety, quality, efficiency and equipment.

KPIs

Quality Control Audits, 90% or better.

Safety Inspections, 100% complete, 90% passing or better.

Contract Renewal 95% or better.

Job Cost Reports at appropriate level of profitability.

Quality jobs completed on time within the budgeted hours.

Customer Surveys demonstrate favorable remarks.

Equipment Inspections show that maintenance program is followed.

Equipment is maintained at appropriate intervals and kept in good working order.

Crews work safely and efficiently in accordance with company standards.

Crew leaders work at a high level with an emphasis on accountability.

Critical field best practices are understood by all team members and followed consistently.

Employees are developed in accordance with the appropriate HR processes.

Payroll time‑keeping process is followed.

Skill Requirements

High school diploma required; associates or bachelor’s degree desirable.

2–4 years of supervisory or managerial experience with proven ability to train, nurture, and develop employees and identify leadership potential.

General knowledge of irrigation systems.

Hold a pesticide certification 3A & 3C or better.

Excellent organizational skills and attention to detail; able to schedule multiple projects and prioritize work.

Exceptional problem‑solving skills.

Ability to work independently with high accountability and responsibility for self and team.

Strong interpersonal and communication skills, able to effectively communicate to all levels of leadership, team members and clients both verbally and in writing.

Must maintain confidentiality and trust with sensitive issues.

Strong working knowledge of computers; proficiency in Microsoft Outlook, Word, and Excel. Experience with Aspire is a plus.

Travel required between client work sites and other operational sites; occasional travel for training may also be required.

Valid driver’s license with a reasonably clean record.

Physical Requirements
Typical duties include standing, walking, seeing, reading, sitting, reaching, stooping, lifting up to 10 lbs, and performing manual dexterity tasks for which the operator must have adequate hearing, speaking, and vision to operate safely. The position may require occasional climbing, stair navigation, and other physical activities as described by the company’s safety standards.

Benefits
We offer a competitive range of benefits to support employees’ health, well‑being, and financial security. Medical, dental, and vision benefits are available to all eligible employees on the first day of employment. For more information about the benefits available for this role, please contact the recruiter or hiring manager.

Equal Opportunity Statement
We are an Equal Opportunity Employer. Individuals with a disability who desire a reasonable accommodation can contact the ADA Coordinator by calling 1‑833‑222‑3066. We partner with the Department of Homeland Security/U.S. Customs and Immigration Service to e‑Verify all newly hired employees.

Notice to Agencies

All job offers are subject to pre‑employment drug screening and a background check.

Unless otherwise noted, we do not sponsor employees for work authorization in the U.S. for this position.

Recruitment Notice
We only accept resumes from recruiters, employment agencies, or staffing services if a Service Agreement has been signed and we have requested recruitment/staffing services for this specific position. Any unsolicited resumes will become the property of the company, and no fees or compensation will be paid to the recruiter, employment agency, or staffing service.

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