Customer Experience Lead - Full Time

If you want an exciting job with one of the largest off-price retailers in the nation, join the Burlington Stores team as a **Full-Time Customer Experience Lead** !
**Overview:**
As a Customer Experience Lead, you'll play a key role in delivering a positive and engaging shopping experience for our customers. You'll help drive front-end operations, support associates during your shift, and ensure the sales floor is organized, stocked, and ready to serve our customers.
This is a hands-on leadership role where you'll work closely with store leadership to keep operations running smoothly while modeling Burlington's core values and customer-first mindset.
**What You'll Do**
+ Lead by example to deliver excellent customer service across the store
+ Support and coordinate daily front-end operations, including checkout flow and line management
+ Direct associates during your shift, adjusting priorities to meet business needs
+ Ensure fast, friendly, and accurate transactions (sales, returns, exchanges, etc.)
+ Help resolve customer concerns and escalate issues when needed
+ Ensure workload tasks, recovery, and merchandising standards are completed
+ Perform opening and/or closing duties as assigned
+ Support proper scheduling of breaks and front-end coverage
+ Troubleshoot routine register or transaction issues to minimize service disruptions
+ Partner with store leadership to identify and address service or execution opportunities
+ Assist with merchandise flow and maintain organization in stock and support areas
+ Reinforce company policies, safety standards, and operational procedures
**What We're Looking For**
+ A strong customer service mindset with a passion for helping others
+ Ability to lead, coach, and motivate associates in a fast-paced environment
+ Strong communication and problem-solving skills
+ Ability to stay organized and adjust priorities quickly
+ Team-oriented with the ability to build positive working relationships
+ Attention to detail and commitment to operational accuracy
+ Flexibility to work a schedule that includes nights, weekends, and holidays
**Experience:**
+ 1+ years of retail experience preferred (off-price, big box, or specialty retail environments are a plus)
**Come join our team. You're going to like it here!**
You will enjoy a competitive wage, flexible hours, and an associate discount. Part-time associates, based on hours worked, may be eligible for Burlington's benefits package which includes medical coverage and a 401(k) plan. Part-time associates may also be eligible for up to 4 hours of paid time off annually after one year of service, up to 8 paid holidays, and paid sick time in accordance with applicable law. We are a rapidly growing brand, and provide a variety of training and development opportunities so our associates can grow with us.
Our store teams work hard and have fun together! Burlington associates make a difference in the lives of customers, colleagues, and the communities where we live and work every day. Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity.
**Base Pay:** **$14.00 per hour** **-** **$14.00 per hour**
**Location** 01314 - Birmingham
**Posting Number** P -1
**Address** 5275 Highway 280 South
**Zip Code** 35242
**Position Type** Regular Part-Time
**Career Site Category** Store Associate
**Position Category** Retail Store
**Base Pay** $14.00 - $14.00 per hour