Customer Experience Specialist

Customer Experience Specialist

The Customer Experience Specialist, known as a "Deck Ambassador" works poolside at our swim school. This position plays a critical role in providing an excellent customer experience.
Typical responsibilities include:
Setting up and breaking down the pool deck area before and after each shift.
Checking water chemistry and temperature prior to swim lessons.
Welcoming students and parents/guardians to the pool deck area.
Answering customers' questions about their account, their child's progress, or about the program.
Assisting swim instructors and managers when needed during swim lessons.
Posting media content and monitoring social media platforms.
Reporting to Business Owner, assisting with other business needs.
Working a schedule that typically includes Tuesday, Wednesday, Thursday (3:00 - 8:00pm) and Saturday (9:00am - 2:00pm).
Compensation and benefits include:
Competitive pay based on experience and with possible opportunities for bonuses (employee / student referrals)
Paid training
Free uniforms
Opportunities for advancement (training & development)
Birthday off and paid!
Opportunity to make a difference in your community
About Us:
At British Swim School, our mission is "to ensure that every person, regardless of age or ability, has the opportunity to become a safe and happy swimmer." We:
are more than just a fun, surface-level swim lesson provider.
are 2 schools in one - a survival school and a learn-to-swim school.
invest in quality team members to teach our lessons.
strive to make a substantial impact within our communities to combat the tragically high child drowning statistics.
Minimum qualifications include:
High school diploma or equivalent
Enthusiastic personality - enjoy interacting with customers (parents and children)
Excellent interpersonal communication and organizational skills
Customer service skills: 1 year
Have a responsible and professional demeanor
Must complete all required British Swim School specific training and testing
Additional qualifications:
Swimming experience: 1-2 years beneficial but not required.
Lifeguarding/First Aid/CPR/AED Certification(s) beneficial (can also be obtained during training)
Compensation: $19.00 - $21.00 per hour