Maitre'D | World's 50 Best | NYC

Matre'D Opportunity In New York City's West Village

An internationally acclaimed hospitality brand is seeking an experienced and polished Matre'D to join the opening leadership team of a highly anticipated restaurant debut in New York City's West Village. This is a unique opportunity to become part of the U.S. launch of one of the world's most celebrated restaurant groups. We are seeking a hospitality professional who is passionate about creating exceptional first and lasting impressions, thrives in a refined dining environment, and understands that genuine hospitality begins well before guests are seated. The ideal candidate is a confident, gracious, and highly organized leader with exceptional guest recognition skills, strong emotional intelligence, and the ability to manage a dynamic, high-profile dining room with warmth and professionalism. Experience within South American or Latin-inspired restaurant concepts is highly preferred.
Key Responsibilities

Serve as the face of the restaurant, providing a warm, genuine, and personalized welcome to every guest.
Manage reservations, guest flow, and seating to maximize both hospitality and operational efficiency.
Build meaningful relationships with regular guests while creating memorable first-time experiences.
Anticipate guest needs and resolve concerns with professionalism, discretion, and confidence.
Collaborate closely with the management and service teams to deliver a seamless dining experience.
Dining Room Operations

Oversee daily reservation management and seating strategy using reservation platforms.
Balance walk-in demand, VIP reservations, and service pacing while maintaining the integrity of the guest experience.
Communicate effectively with managers, servers, and kitchen leadership throughout service.
Maintain an organized and welcoming reception area that reflects the restaurant's hospitality standards.
Team Leadership

Lead and mentor the host team through coaching, training, and ongoing development.
Establish hospitality standards for guest greetings, reservation management, and telephone etiquette.
Support pre-shift meetings and communicate daily reservation notes, VIP arrivals, and special accommodations.
Foster a collaborative, positive culture built on professionalism, teamwork, and accountability.
Opening Support

Assist with pre-opening training, service rehearsals, and operational readiness.
Help establish reservation systems, guest communication standards, and opening procedures.
Partner with leadership to ensure a successful opening and ongoing operational excellence.
Qualifications

3+ years of experience as a Matre d', Lead Host, Guest Relations Manager, or similar leadership role within an upscale or fine dining restaurant.
Exceptional guest engagement and relationship-building skills.
Experience managing high-volume reservation books and coordinating service flow.
Familiarity with reservation platforms such as Resy, OpenTable, or SevenRooms.
Experience within South American or Latin-inspired restaurant concepts is highly preferred.
Spanish speaking is strongly preferred but not required.
Strong communication, organizational, and multitasking abilities.
Ability to remain calm, composed, and solution-oriented in a fast-paced environment.
Preferred Experience

Experience opening new restaurants or participating in high-profile restaurant launches.
Strong understanding of the New York City dining scene and hospitality landscape.
Ability to travel internationally for pre-opening training.
Full availability throughout the opening and training period.
Personal Qualities

Warm, charismatic, and genuinely hospitality-driven.
Poised, polished, and confident interacting with high-profile clientele.
Emotionally intelligent with excellent interpersonal skills.
Highly organized with exceptional attention to detail.
Calm under pressure with the ability to anticipate guest needs before they arise.
Compensation & Benefits

Competitive salary based on experience
Performance-based bonus opportunity
Health insurance
Laundry service
Cell phone reimbursement
Opportunity to join an internationally acclaimed hospitality brand during an exciting U.S. expansion