Associate Director of Program Operations & Strategy

Role Description

We're seeking an Associate Director, Program Operations & Strategy—a role where operational excellence directly enables educational impact. You'll be the operational leader that senior program directors depend on to translate ambitious vision into flawless execution. This isn't a behind-the-scenes administrative role; you'll be a strategic thought partner who anticipates needs, surfaces risks early, and makes sound decisions independently.

Manage multiple complex programs simultaneously within our centralized shared services model.

Plan virtual and in-person programming, manage data collection processes, coordinate logistics, and synthesize insights for leadership.

Translate scopes of work into detailed plans, manage dependencies, resolve issues proactively, and deliver reliable support.

Design smarter systems, embed AI-enabled workflows, and steward our knowledge infrastructure.

Help reduce operational burden across the organization and enable consistent excellence with greater efficiency.

Qualifications

5–7+ years of experience in program operations, project management, or complex operational roles.

Proven ability to translate high-level direction into detailed operational plans.

Strong experience with event planning, logistics, and coordination.

Demonstrated skill in managing multiple projects simultaneously.

Proficiency in project management tools like Asana.

Experience in data collection, analysis, and reporting.

Comfort working independently in dynamic, ambiguous environments.

Interest in leveraging AI and technology to improve operational efficiency.

Background in education, nonprofit, or mission-driven sectors preferred.

Practitioner-level AI fluency, with the ability to identify and implement AI-enabled workflow improvements.

Requirements

Expertise in program operations and project management at scale.

Budget tracking, financial reconciliation, and forecasting experience.

Event planning and logistics coordination skills.

Data collection, analysis, and operational reporting experience.

Benefits

Base compensation range: $89,686 to $114,146 annually.

New hires typically enter the range at a set comp ratio, with a starting salary of $101,916.

100% paid medical, dental, and vision coverage for individual employees.

4% matching 401k plan, Flexible Spending Accounts, and an Employee Assistance Program (EAP).

Time Off: 22 days accrued per year for the first three years, with additional days after the third and sixth year.

16 additional paid days off for various holidays, including three floating holidays.