UI/UX Analyst

ECS is seeking a

UX/UI Analyst

to lead User Interface and Experience requirements gathering, usability and functionality testing, and deployment activities for software and cloud-based applications. This position works for the US Postal Services' Inspector General's Office (OIG) at our

Arlington, VA

office.

Please Note: This position is contingent upon additional funding and requires a Public Trust background investigation. This entails an in-depth background check & either US Citizenship or Permanent Resident (Green Card) status.

Responsibilities include:

User-Centric Design Leadership:
Champion user-centric design principles throughout the organization.
Collaborate with cross-functional teams to ensure alignment with business goals and user needs.

Usability Assessment and Optimization:

Conduct comprehensive usability assessments using various methods (user testing, heuristic evaluation, etc.).
Identify pain points in existing software products and propose enhancements.

Data-Driven Decision Making:

Leverage user data and analytics to inform design choices.
Translate insights into actionable recommendations for iterative improvements.

Prototyping and Interaction Design:

Create high-fidelity wireframes and prototypes that align with user expectations.
Define interaction patterns for seamless user journeys.

Collaboration and Mentorship:

Mentor junior team members and provide guidance on best practices.
Collaborate with UI designers, developers, and product managers to deliver exceptional user experiences.

7 or more years in UI/UX analysis, with a track record of successful projects.
Skills:

Advanced proficiency in usability testing, user research, and interaction design.
Expertise in industry-standard tools such as Sketch, Figma, or Adobe XD.
Solid understanding of front-end development technologies (HTML, CSS, JavaScript).
Excellent communication and presentation skills for stakeholder engagement.

Excellent communication skills - you have strong verbal and written interpersonal and communication skills, which are used to effectively interact with customers, collaborate with internal teams, and convey ideas and feedback
Analytical skills - part of the daily role includes analyzing data, feedback, and metrics to derive meaningful insights and make data-driven decisions
Customer service skills - you are experienced in placing the customer at the center of decision-making and continuously strive to exceed their expectations by staying on top of customer support and customer complaints, creating a powerful customer experience strategy
Problem-solving skills - you can identify and address customer issues, resolve conflicts, and find creative solutions to pain points
Adaptability - you can proactively respond to evolving customer needs, industry trends, and shifting business dynamics
Emotional intelligence - a high level of emotional intelligence enables you to navigate the emotions of both customers and team members, showing empathy when needed

Note: This position requires working onsite 4 days a week at out USPS customer site in Arlington, VA.

Salary Range: $110,000 - $130,000 annually

General Description of Benefits