Customer/Dealer Services Specialist

Since 1946 Saladmaster has been changing lives one healthy meal at a time. With over 400 authorized dealers in over 40 countries, using the “Science of Saladmaster” we are helping to change people’s lives with our products and business opportunity. We believe the kitchen (and the family table) make up the hub of the home, and that is where everyone belongs. We are all working together to:

Grow our dealer network for people that are passionate about changing lives and making a difference in society

Supporting entrepreneurial minded businesspeople who are driven to grow and succeed with a proven business model called the Success Program

Build teams than coaching and mentoring them to grow

Use the Science of Saladmaster to connect with people passionate about healthy home cooking

Better understand and serve the home cooking needs of communities in which we live and work

Job Type

Full-time

You will love it here if you believe in the following:

Family

Excellence

Integrity

Passion

Empowerment

If this sounds like the company for you, your seat at our Saladmaster family table awaits.

Your seat at the table:

Customer/Dealer Support Specialist

You will love this seat if you get, want, and have the capacity to:

Respond to Customers/Dealers Inquiries: Provides a positive customer experience with each interaction. Receives, research and answers customer lead inquiries, service issues, product information inquiries, and orders.

Capture Warranty Data: Enters customer orders for product and replacement parts and accessories, enter customer orders for returned merchandise and authorizes refunds, as necessary.

Resolve Shipping & Order Status Issues: Requests payments from customers regarding outstanding invoices i.e., freight & shipping charges, Performs outbound calls to customers regarding ship dates, refunds, payments and product delivery or service of product. Enter orders from customer/sales staff as required for backup.

Manage Escalation Situations

User Testing: Perform additional duties and projects as requested.

Processing Returns & Warranty

Special Projects

Requirements

High School graduate

2-5 years customer service experience

Servicing B2B dealer experience preferred

Warranty experience preferred

Detail orientated

Solid working knowledge of Microsoft Office (Word, Excel, Outlook).

Comfortable using computers and learning new software.

Experience with Zendesk, Zoom, and Teams is a plus, but not required, we value quick learners.

Tech-savvy, adaptable, and able to pick up new tools with minimal guidance

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