Audio Visual Technician

Operate, maintain, and upgrade video conferencing equipment, test environment, and infrastructure.
Utilize the existing management-tracking tool ServiceNow for all related incident tracking, service tickets, and change requests.
Proficient in Microsoft 365 applications including Microsoft Teams, PowerPoint, and Outlook.
Basic understanding of networking and network protocols
Extensive knowledge of video infrastructure and endpoint equipment.
Troubleshoot and resolve video conferencing and event service incidents, including RMA’s, and hardware/software issues.
Experience operating audio and video equipment for live events such as All Hands and Townhalls
Process service requests within the Video and Event Services area.
Provide video conferencing event planning production packets consisting of logistics, test plans, configuration drawings, and other necessary information working with other cross-functional teams.
Familiarity of media encoders similar to Wirecast and OBS
Advanced technical knowledge of how-to setup, install, troubleshoot connections for audio visual equipment including cameras, microphones, projectors, touchscreens, and monitors.

#J-18808-Ljbffr