Sr. Audio Product Coordinator

Collaborate daily with the National Product Manager of Audio to assist with day-to-day tasks and longer-term

projects.

Provide technical support to end users as part of the Rentex 24/7 support system.

Assist with monitoring inventory nationally to ensure equipment in need of repair or replacement is serviced and returned to active inventory quickly.

Assist with locating economical parts from reputable suppliers needed for product repairs.

Assist with new inventory assimilation into the Rentex inventory control system (asset IDs, kits, barcodes, photos, documentation).

Keep QC guides up to date and create guides for new Audio gear purchased.

Actively update and adjust substitutions and accessories as new products are added to inventory.

Quality Control & Repairs:

Support quality control standards for Audio SKUs; help maintain clear pass/fail criteria in guides.

Assist in managing and executing repairs: triage, parts allocation, RMA coordination, test and return-to-service notes.

Training & Documentation:

Deliver or coordinate product training (internal and external) on setup, best practices, and common gotchas.

Maintain quick-start guides, signal flow diagrams, and firmware/known issues notes.

Communication & Cross-Team Support:

Partner with warehouse techs, sales support, and operations to keep shows on track.

Provide clear, timely updates in tickets and chats; escalated appropriately when risk increases.

Success Metrics:

Repair turnaround time and aging RMA counts trend down; more assets back in circulation faster.

Support responsiveness improves: strong first-contact resolution and helpful documentation links.

Inventory readiness: new SKUs are fully onboarded (kits, subs, accessories, guides) before first deployment.

Minimum Qualifications

Proven experience with the allocation of parts to repair audio equipment.

Excellent written and verbal communication skills to interact with vendors for parts and accessories purchases.

5+ years of field experience in the audio discipline within live entertainment environments; Education: High school diploma minimum.

Preferred

Hands-on familiarity with live sound (mixers, DSP, RF coordination), intercom, and power basics.

Comfort with inventory/asset systems and barcoding workflows.

Relevant certifications such as Dante Level 2+, manufacturer trainings, or CTS/CTS-I.

Ability to travel occasionally to major hubs.

Work Style & Tools

Detail-driven with a service mindset; able to turn messy notes into clear checklists and guides.

Proficient with standard productivity tools; comfortable reading block diagrams and writing QC procedures.

Able to lift and move professional audio equipment safely when needed.

About Rentex
Rentex is a national provider of professional audio, video, and computer rentals serving production companies,

events, and integration partners. We support clients with reliable gear, consistent QC standards, and 24/7

technical assistance across major U.S. hubs. Learn more at www.rentex.com.

Rentex is an equal opportunity employer.

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