Technical Content Marketing Specialist

As the Technical Content Marketing Specialist at MZLA, you’ll help tell the story of Thunderbird’s growing ecosystem of desktop, mobile, and web-based communication products
Working closely with the Marketing Manager and cross-functional partners across Product, Engineering, Design, and Community teams, you’ll create and execute marketing programs that drive product awareness, user engagement, adoption, and retention
You’ll create and publish content that helps users discover, understand, and get value from Thunderbird’s products and services, while supporting launches, feature announcements, user education, and broader brand initiatives
Execute day-to-day social media activities, including content scheduling, publishing, monitoring, engagement, and reporting
Draft and publish blog posts, product announcements, release communications, marketing emails, newsletters, user education content, and other digital content that helps users understand and adopt Thunderbird products and services
Support product launches, feature announcements, adoption campaigns, and promotional activities across multiple digital channels
Monitor social media engagement, coordinating with internal teams when additional context or support is needed
Maintain editorial and campaign calendars to ensure timely delivery of marketing activities
Track and report on performance metrics, identifying trends and optimization opportunities
Support email marketing and automation activities, including list management, campaign setup, and workflow maintenance
Assist with customer surveys and feedback collection to inform marketing and product insights
Coordinate with internal teams and external vendors to support campaign execution and content development
Ensure marketing materials align with brand standards and messaging guidelines
Support ad hoc marketing and communications projects as needed
What success looks like:
You’ll be successful in this role if you’re equally comfortable learning about technical products, collaborating with product and engineering teams, and creating high-quality content that helps users understand why Thunderbird matters
Benefits

Health and wellness: Mozilla covers medical, dental and vision plan premiums at 100% for U.S. and Canadian employees. Our offerings give you the options you need to manage your health — and your family’s — the way you want.
Mental health: Mental health is as important as our physical health. That’s why Mozilla’s health benefits include therapy and coaching sessions to make sure our people have access to the care they need.
Time away: With all of life’s demands, time away from work to disconnect and recharge is essential. In addition to country-specific holidays (12 in the U.S. and Canada), vacation and sick time start accruing right away (specifics vary by country). Everyone also takes a pause together on quarterly all-company wellness days, plus you get to celebrate the most personal holiday of all: your birthday.
Parental leave: While Mozilla’s parental leave policies vary globally, our U.S. and Canadian-based employees can look forward to 26 weeks of paid leave for childbearing parents and 12 weeks of paid leave for non-childbearing parents.
Financial: Mozilla is a private company, so our compensation isn’t tied to stock options or equity plans. Instead, we offer generous, performance-based bonus plans to all regular employees to underscore that we share in our success as one team. As for retirement savings for US and Canadian employees, Mozilla contributes a percentage of your eligible base salary each year to the 401(k) Plan/RRSP (regardless of whether you contribute or not), with 100% vesting.
Learning and development: We’re big believers in learning by doing, and we also want to invest in your education and development beyond your role. Every employee is eligible for an annual professional development budget. Mozillians can put it toward technical or management training, certifications, conferences and more.
Help when you need it: Life is full of surprises; that’s why it’s important to be prepared. Mozilla provides Life/AD&D and Short and Long Term Disability insurance (offerings may vary by locale) to ensure that you and your family will have a safety net in place should you ever need it.
Plus a bit more: A few other benefits include a quarterly wellbeing stipend (to use on those things just for you), an employee referral bonus, internet reimbursement if you’re remote, and a budget for office essentials to make working remotely ergonomically comfortable.
Requirements

This is a hands-on role for someone who enjoys translating technology into compelling, user-focused stories and content
Ability to learn and responsibly use emerging technologies, including AI-enabled tools, to improve workflows
Proactive mindset with the ability to take ownership of work and follow projects through to completion
Demonstrated experience executing social media, email, and digital marketing activities across multiple channels
Experience marketing software, SaaS, technology products, developer tools, consumer applications, or other digital products to a global audience
Ability to support a global organization with understanding of different cultural dynamics and practices
Excellent verbal and written communication skills
Familiarity with marketing analytics and reporting tools
Strong writing, copyediting, and proofreading skills with the ability to adapt messaging for different audiences and platforms
Ability to collaborate effectively across cross-functional teams in a distributed, asynchronous environment
3+ years of experience in marketing, communications, digital content, or a related role
Strong organizational skills and attention to detail, with the ability to manage multiple priorities and deadlines
Experience with social media management tools, email marketing platforms, content management systems, and digital marketing technologies
Familiarity with open-source communities or privacy-focused technology products
Experience with survey and customer feedback platforms
Basic experience using graphic design tools such as Canva or Adobe Creative Suite
Familiarity with SEO and digital content optimization best practices

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