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The Customer Experience Specialist - CO? Refrigeration Systems is responsible for leading the service, installation, start-up, diagnosis, and repair of advanced refrigeration, heating, and air-conditioning systems used in supermarkets, convenience stores, and cold storage facilities. This exempt role requires the consistent exercise of independent judgment and discretion in evaluating system performance, determining appropriate solutions, and prioritizing work to meet customer and business needs. The position also serves as a technical leader and trainer, providing expertise in CO? refrigeration systems while supporting operational efficiency, customer satisfaction, and business growth.
Responsibilities
Lead installation, configuration, and start-up of supermarket refrigeration systems, with a specialized focus on CO? systems and advanced controls, exercising discretion in execution and problem-solving.
Collaborate with and provide technical direction to technicians during complex system start-ups and commissioning activities.
Evaluate system performance and workplace efficiencies, making recommendations that directly impact profitability, service delivery, and customer outcomes, including warranty resolution.
Working directly with Engineering to serve as a subject matter expert and trainer, coaching and developing technicians on CO? technology, refrigeration processes, diagnostics, controls, and best practices.
Assess customer needs and identify service and sales opportunities; support service management by developing material and labor estimates and recommending solutions.
Ensure accurate, timely, and professional completion of documentation, including work orders, service reports, and electronic communications.
Apply advanced knowledge of electrical and mechanical systems, HVAC operations, EMS programming, and complex schematics to diagnose and resolve system issues.
Independently troubleshoot and resolve complex and non-routine service issues, determining appropriate repair strategies.
Analyze and apply knowledge of compressor operations, oil systems, pressure controls, and related components to optimize system performance.
Demonstrate advanced expertise in CO? refrigeration systems, rack and condenser controls, low ambient systems, heat reclaim, refrigerated displays, VFDs, and new store start-ups.
Support large-scale system implementations, including new retail store launches and CO? adoption initiatives.
Qualifications
High school diploma or equivalent required; graduate certification in HVAC/R EPA 608 Universal Certification or equivalent
15+ years of progressive experience in supermarket refrigeration systems, with 5 years of CO? systems experience
Demonstrated ability to exercise independent judgment and discretion in complex technical environments
Advanced knowledge of refrigeration principles, electrical systems, and system controls
Strong troubleshooting, analytical, and problem-solving capabilities
Ability to lead projects, train others, and interact effectively with customers and internal teams
Strong mechanical aptitude to include advanced knowledge of diagnostic procedures and use of tools
Must be physically able to walk distances, bend and crouch, climb ladders, work at high elevations and lift/carry objects up to fifty pounds, repetitively and for an external period.
Benefits & Perks
Hussmann is committed to supporting your total wellbeing through a wide variety of benefits and wellness programs to support your physical, emotional, financial, social, and environmental health. Here's what you can expect:
Health Benefits

Offering medical, dental, vision, prescription plans, plus Health Savings Account and Flexible Spending Account options.
Voluntary Benefits

Life, accident, critical illness, disability, legal, identity theft, and pet insurance.
Hussmann Retirement Savings & Investment Plan

401(k) plan with company matching contributions and immediate vesting.
Paid Time-Off Benefits

Paid time off, stewardship and parental leave.
Educational Assistance

Tuition reimbursement for job-related courses after six months of service.
Health Management and Wellbeing Programs EAP, virtual health management, chronic condition, and tobacco cessation.
About Hussmann
For over a century, Hussmann Corporation has been a global leader in commercial refrigeration equipment

delivering solutions that meet the demands of the modern food retailing industry. Headquartered in St. Louis, MO, Hussmann offers a diverse range of products and connected solutions designed to enhance operational efficiency, optimize visibility of merchandise, and keep food fresh. With a nationwide network of skilled technicians, Hussmann goes beyond manufacturing

a trusted partner, relentlessly driving customer success.
Hussmann is a subsidiary of Panasonic USA. Hussmann is proudly committed to creating an inclusive environment. All qualified applicants will receive consideration for employment without regard to veteran status, disability, age, race, color, religion, sex, national origin, genetics, medical condition, or any other characteristic protected by law. REQ-155235

","shortDescription","Customer Experience Specialist - CO? Refrigeration Systems The Customer Experience Specialist - CO? Refrigeration Systems is responsible f...","promoted","title","Customer Experience Specialist","experienceLevel","","displayThumbnail","location","locations",[66],"id",["B","3542454145"],"displayHeadline","Work at Panasonic","category","Marketing & Communications","jobType","displayPublishedAt","16 days ago","displayUrl","/jobs/3542454145-customer-experience-specialist","displaySalary","shortTitle","shortLocation","Suwanee, GA, USA","searchCompanyPath","/jobs?keyword=Panasonic","searchLocationPath","/jobs?location=Suwanee%2C+GA%2C+USA","searchTitlePath","/jobs?keyword=Customer+Experience+Specialist",{"_67":59,"_68":40,"_69":40,"_70":71,"_72":73,"_74":75,"_76":77},"formatted","street1","street2","city","Suwanee","state","GA","country","USA","postalCode","30024",["D",1784556000000],"Hussmann","Overview

This position works directly with the Installation Manager to ensure timely completion of assigned projects and customer satisfaction. Responsible for the project management of all commercial on‑site refrigeration projects for new stores and store remodels.
Responsibilities

Performs building surveys of HVAC and Refrigeration equipment/controls and operational costs and validates preliminary information with customers.
Establishes and maintains relationships with sub‑contractors and prepares request for quotation’s (RFQ) including scope statements, plans, specs, and bonding requirements.
Performs construction plan review or other requirements as determined by project needs, constraints, and responsibilities to meet all of the customer’s facility requirements.
Provides knowledge and consultation in the form of developing facility‑related solutions for the customer’s problems.
Determines project needs, constraints, and responsibilities to meet the entire customer’s building system design and installation requirements.
Prepares, finalizes, reviews preliminary and/or final proposal.
Handles all aspects related to on‑site field personnel management to ensure safety, quality, and timely production.
Responsible for creating detailed cost estimates consisting of controls, service agreements, materials, mechanical, electrical, and other sub‑contractors, purchased equipment, labor, and other construction-related activities to assist Account Managers in bidding on or determining price of project.
Utilizes plans, specifications, and knowledge of controls/construction industry to analyze project needs and compiles detailed cost estimates.
Responsible for the take‑off and pricing of controls materials, services and/or equipment to ensure accuracy of quantity, size, configuration, voltage, options, etc.
Plans and analyzes assigned projects, establishes schedules/project parameters and sets procedures to accomplish system objectives, involving complex applications.
Responsible for identifying possible cost saving opportunities and/or risk items that will occur on various projects.
Clarifies, reconciles, and adjusts information gaps and scope deviations with operations group.
Resolves major deviations from scope with team after project scope validation.
Maintains quote log consisting of closed, open, and lost orders.
Qualifications

Additional responsibilities as assigned.
Required Level:
Bachelor’s Degree with 3‑5 years of relevant project management experience, OR
High School Diploma with 8+ years of relevant project management experience and/or training, OR
A combination of education, training, and project management experience totaling at least 4 years.
Additional Information:
Working knowledge of basic refrigeration and/or knowledge of commercial refrigeration and HVAC is preferred.
Strong leadership and business acumen, and ability to manage small and large crews of construction professionals.
Strong working knowledge of applicable construction/safety federal, state, and county codes and regulations.
Ability to maintain the highest level of customer service at all times.
Strong project management skills.
Ability to successfully manage multiple, completing priorities/tasks in a fast‑paced work environment.
Strong communication skills, verbal and written, required.
Strong organizational, time management skills.
Intermediate to advanced proficiency in Microsoft Office Suite.
Flexibility to work outside of regular working hours, as required.
Valid driver’s license and safe driving record.
Travel within region as required.
Benefits & Perks – What’s In It For You

Hussmann is committed to supporting your total wellbeing through a wide variety of benefits and wellness programs to support your physical, emotional, financial, social, and environmental health. Here’s what you can expect:
Health Benefits – Offering medical, dental, vision, prescription plans, plus Health Savings Account and Flexible Spending Account options.
Voluntary Benefits – Life, accident, critical illness, disability, legal, identity theft, and pet insurance.
Hussmann Retirement Savings & Investment Plan – 401(k) plan with company matching contributions and immediate vesting.
Paid Time-Off Benefits – Paid time off, stewardship and parental leave.
Educational Assistance – Tuition reimbursement for job‑related courses after six months of service.
Health Management and Wellbeing Programs – EAP, virtual health management, chronic condition, and tobacco cessation.
Available to eligible employees starting the first day of the month following their start date. Eligibility for each benefit may vary based on employment status.
About Hussmann

For over a century, Hussmann Corporation has been a global leader in commercial refrigeration equipment — delivering solutions that meet the demands of the modern food retailing industry. Headquartered in St. Louis, MO, Hussmann offers a diverse range of products and connected solutions designed to enhance operational efficiency, optimize visibility of merchandise, and keep food fresh. With a nationwide network of skilled technicians, Hussmann goes beyond manufacturing — a trusted partner, relentlessly driving customer success. For more information about Hussmann, please visit www.hussmann.com.
Hussmann is a subsidiary of Panasonic USA.
Hussmann is proudly committed to creating an inclusive environment. All qualified applicants will receive consideration for employment without regard to veteran status, disability, age, race, color, religion, sex, national origin, genetics, medical condition, or any other characteristic protected by law.

#J-18808-Ljbffr
","Overview This position works directly with the Installation Manager to ensure timely completion of assigned projects and customer satisfac...",[89],["B","3542183359"],"Work at Hussmann","23 days ago","/jobs/3542183359-customer-experience-specialist","75.000 - 115.000","/jobs?keyword=Hussmann",{"_67":59,"_68":40,"_69":40,"_70":71,"_72":73,"_74":75,"_76":90},"30174",["D",1784466000000],"Panasonic Avionics Corporation","Overview
This position works directly with the Installation Manager to ensure timely completion of assigned projects and customer satisfaction. Responsible for the project management of all commercial on-site refrigeration projects for new stores and store remodels.

Responsibilities
Performs building surveys of HVAC and Refrigeration equipment/controls and operational costs and validates preliminary information with customers. Establishes and maintains relationships with sub-contractors and prepares request for quotation’s (RFQ) including scope statements, plans, specs, and bonding requirements. Performs construction plan review or other requirements as determined by project needs, constraints, and responsibilities to meet all of the customer’s facility requirements. Provides knowledge and consultation in the form of developing facility-related solutions for the customer’s problems. Determines project needs, constraints, and responsibilities to meet the entire customer’s building system design and installation requirements. Prepares, finalizes, reviews preliminary and/or final proposal.

Handles all aspects related to on‑site field personnel management to ensure safety, quality, and timely production.

Responsible for creating detailed cost estimates consisting of controls, service agreements, materials, mechanical, electrical, and other sub-contractors, purchased equipment, labor, and other construction‑related activities to assist Account Managers in bidding on or determining price of project. Utilizes plans, specifications, and knowledge of controls/construction industry to analyze project needs and compiles detailed cost estimates. Responsible for the take‑off and pricing of controls materials, services and/or equipment to ensure accuracy of quantity, size, configuration, voltage, options, etc. Plans and analyzes assigned projects, establishes schedules/project parameters and sets procedures to accomplish system objectives, involving complex applications. Responsible for identifying possible cost saving opportunities and/or risk items that will occur on various projects. Clarifies, reconciles, and adjusts information gaps and scope deviations with operations group. Resolves major deviations from scope with team after project scope validation. Maintains quote log consisting of closed, open, and lost orders.

Additional responsibilities as assigned.

Qualifications
Required Level:

Bachelor’s Degree with 3-5 years of relevant project management experience.

High School Diploma with 8+ years of relevant project management experience and/or training.

A combination of education, training, and project management experience totaling at least 4 years.

Additional Information:

Working knowledge of basic refrigeration and/or knowledge of commercial refrigeration and HVAC is preferred.

Strong leadership and business acumen, and ability to manage small and large crews of construction professionals.

Strong working knowledge of applicable construction/safety federal, state, and county codes and regulations.

Ability to maintain the highest level of customer service at all times.

Strong project management skills.

Ability to successfully manage multiple, completing priorities/tasks in a fast‑paced work environment.

Strong communication skills, verbal and written, required.

Strong organizational, time management skills.

Intermediate to advanced proficiency in Microsoft Office Suite.

Flexibility to work outside of regular working hours, as required.

Valid driver’s license and safe driving record.

Travel within region as required.

Benefits & Perks – What’sInItForYou*
Hussmann is committed to supporting your total wellbeing through a wide variety of benefits and wellness programs to support your physical, emotional, financial, social, and environmental health. Here’s what you can expect:

Health Benefits

– Offering medical, dental, vision, prescription plans, plus Health Savings Account and Flexible Spending Account options.

Voluntary Benefits

– Life, accident, critical illness, disability, legal, identity theft, and pet insurance.

Hussmann Retirement Savings & Investment Plan

– 401(k) plan with company matching contributions and immediate vesting.

Paid Time-Off Benefits

– Paid time off, stewardship and parental leave.

Educational Assistance

– Tuition reimbursement for job‑related courses after six months of service.

Health Management and Wellbeing Programs

– EAP, virtual health management, chronic condition, and tobacco cessation.

*Available to eligible employees starting the first day of the month following their start date. Eligibility for each benefit may vary based on employment status.

About Hussmann
For over a century, Hussmann Corporation has been a global leader in commercial refrigeration equipment — delivering solutions that meet the demands of the modern food retailing industry. Headquartered in St. Louis, MO, Hussmann offers a diverse range of products and connected solutions designed to enhance operational efficiency, optimize visibility of merchandise, and keep food fresh. With a nationwide network of skilled technicians, Hussmann goes beyond manufacturing — a trusted partner, relentlessly driving customer success.

For more information about Hussmann, please visit www.hussmann.com.

Hussmann is a subsidiary of PanasonicUSA.

Hussmann is proudly committed to creating an inclusive environment. All qualified applicants will receive consideration for employment without regard to veteran status, disability, age, race, color, religion, sex, national origin, genetics, medical condition, or any other characteristic protected by law.

#J-18808-Ljbffr
","Overview This position works directly with the Installation Manager to ensure timely completion of assigned projects and customer satisfaction....",[102],["B","3542139498"],"Work at Panasonic Avionics Corporation","24 days ago","/jobs/3542139498-customer-experience-specialist","85.000 - 115.000","/jobs?keyword=Panasonic+Avionics+Corporation",{"_67":59,"_68":40,"_69":40,"_70":71,"_72":73,"_74":75,"_76":90},["D",1784358000000],"Overview

This position works directly with the Installation Manager to ensure timely completion of assigned projects and customer satisfaction. Responsible for the project management of all commercial on-site refrigeration projects for new stores and store remodels.
Responsibilities

Performs building surveys of HVAC and Refrigeration equipment/controls and operational costs and validates preliminary information with customers. Establishes and maintains relationships with sub-contractors and prepares request for quotation's (RFQ) including scope statements, plans, specs, and bonding requirements. Performs construction plan review or other requirements as determined by project needs, constraints, and responsibilities to meet all of the customer's facility requirements. Provides knowledge and consultation in the form of developing facility-related solutions for the customer's problems. Determines project needs, constraints, and responsibilities to meet the entire customer's building system design and installation requirements. Prepares, finalizes, reviews preliminary and/or final proposal.

Handles all aspects related to on-site field personnel management to ensure safety, quality, and timely production.

Responsible for creating detailed cost estimates consisting of controls, service agreements, materials, mechanical, electrical, and other sub-contractors, purchased equipment, labor, and other construction-related activities to assist Account Managers in bidding on or determining price of project. Utilizes plans, specifications, and knowledge of controls/construction industry to analyze project needs and compiles detailed cost estimates. Responsible for the take-off and pricing of controls materials, services and/or equipment to ensure accuracy of quantity, size, configuration, voltage, options, etc. Plans and analyzes assigned projects, establishes schedules/project parameters and sets procedures to accomplish system objectives, involving complex applications. Responsible for identifying possible cost saving opportunities and/or risk items that will occur on various projects. Clarifies, reconciles, and adjusts information gaps and scope deviations with operations group. Resolves major deviations from scope with team after project scope validation. Maintains quote log consisting of closed, open, and lost orders.

Additional responsibilities as assigned.

Qualifications

Required Level:

Bachelor's Degree with 3-5 years of relevant project management experience, OR
High School Diploma with 8+ years of relevant project management experience and/or training, OR
A combination of education, training, and project management experience totaling at least 4 years.

Additional Information:
Working knowledge of basic refrigeration and/or knowledge of commercial refrigeration and HVAC is preferred.
Strong leadership and business acumen, and ability to manage small and large crews of construction professionals.
Strong working knowledge of applicable construction/safety federal, state, and county codes and regulations.
Ability to maintain the highest level of customer service at all times.
Strong project management skills.
Ability to successfully manage multiple, completing priorities/tasks in a fast-paced work environment.
Strong communication skills, verbal and written, required.
Strong organizational, time management skills.
Intermediate to advanced proficiency in Microsoft Office Suite.
Flexibility to work outside of regular working hours, as required.
Valid driver's license and safe driving record.
Travel within region as required.
Benefits & Perks - What's In It For You*

Hussmann is committed to supporting your total wellbeing through a wide variety of benefits and wellness programs to support your physical, emotional, financial, social, and environmental health. Here's what you can expect:

Health Benefits

- Offering medical, dental, vision, prescription plans, plus Health Savings Account and Flexible Spending Account options.
Voluntary Benefits

- Life, accident, critical illness, disability, legal, identity theft, and pet insurance.
Hussmann Retirement Savings & Investment Plan

- 401(k) plan with company matching contributions and immediate vesting.
Paid Time-Off Benefits

- Paid time off, stewardship and parental leave.
Educational Assistance

- Tuition reimbursement for job-related courses after six months of service.
Health Management and Wellbeing Programs

-EAP, virtual health management, chronic condition, and tobacco cessation.

*Available to eligible employees starting the first day of the month following their start date. Eligibility for each benefit may vary based on employment status.

About Hussmann

For over a century, Hussmann Corporation has been a global leader in commercial refrigeration equipment - delivering solutions that meet the demands of the modern food retailing industry. Headquartered in St. Louis, MO, Hussmann offers a diverse range of products and connected solutions designed to enhance operational efficiency, optimize visibility of merchandise, and keep food fresh. With a nationwide network of skilled technicians, Hussmann goes beyond manufacturing - a trusted partner, relentlessly driving customer success. For more information about Hussmann, please visit www.hussmann.com.

Hussmann is a subsidiary of Panasonic USA.

Hussmann is proudly committed to creating an inclusive environment. All qualified applicants will receive consideration for employment without regard to veteran status, disability, age, race, color, religion, sex, national origin, genetics, medical condition, or any other characteristic protected by law.
REQ-155235
",[109],["B","3542100063"],"25 days ago","/jobs/3542100063-customer-experience-specialist",{"_67":59,"_68":40,"_69":40,"_70":71,"_72":73,"_74":75,"_76":90},["D",1784250000000],"Commercial Refrigeration Project Manager

This position works directly with the Installation Manager to ensure timely completion of assigned projects and customer satisfaction. Responsible for the project management of all commercial on-site refrigeration projects for new stores and store remodels.
Responsibilities:
Performs building surveys of HVAC and Refrigeration equipment/controls and operational costs and validates preliminary information with customers.
Establishes and maintains relationships with sub-contractors and prepares request for quotation's (RFQ) including scope statements, plans, specs, and bonding requirements.
Performs construction plan review or other requirements as determined by project needs, constraints, and responsibilities to meet all of the customer's facility requirements.
Provides knowledge and consultation in the form of developing facility-related solutions for the customer's problems.
Determines project needs, constraints, and responsibilities to meet the entire customer's building system design and installation requirements.
Prepares, finalizes, reviews preliminary and/or final proposal.
Handles all aspects related to on-site field personnel management to ensure safety, quality, and timely production.
Responsible for creating detailed cost estimates consisting of controls, service agreements, materials, mechanical, electrical, and other sub-contractors, purchased equipment, labor, and other construction-related activities to assist Account Managers in bidding on or determining price of project.
Utilizes plans, specifications, and knowledge of controls/construction industry to analyze project needs and compiles detailed cost estimates.
Responsible for the take-off and pricing of controls materials, services and/or equipment to ensure accuracy of quantity, size, configuration, voltage, options, etc.
Plans and analyzes assigned projects, establishes schedules/project parameters and sets procedures to accomplish system objectives, involving complex applications.
Responsible for identifying possible cost saving opportunities and/or risk items that will occur on various projects.
Clarifies, reconciles, and adjusts information gaps and scope deviations with operations group.
Resolves major deviations from scope with team after project scope validation.
Maintains quote log consisting of closed, open, and lost orders.
Additional responsibilities as assigned.
Qualifications:
Required Level: Bachelor's Degree with 3-5 years of relevant project management experience, OR High School Diploma with 8+ years of relevant project management experience and/or training, OR A combination of education, training, and project management experience totaling at least 4 years.
Working knowledge of basic refrigeration and/or knowledge of commercial refrigeration and HVAC is preferred.
Strong leadership and business acumen, and ability to manage small and large crews of construction professionals.
Strong working knowledge of applicable construction/safety federal, state, and county codes and regulations.
Ability to maintain the highest level of customer service at all times.
Strong project management skills.
Ability to successfully manage multiple, completing priorities/tasks in a fast-paced work environment.
Strong communication skills, verbal and written, required.
Strong organizational, time management skills.
Intermediate to advanced proficiency in Microsoft Office Suite.
Flexibility to work outside of regular working hours, as required.
Valid driver's license and safe driving record.
Travel within region as required.
Benefits & Perks – What's In It For You:
Hussmann is committed to supporting your total wellbeing through a wide variety of benefits and wellness programs to support your physical, emotional, financial, social, and environmental health.
Health Benefits – Offering medical, dental, vision, prescription plans, plus Health Savings Account and Flexible Spending Account options.
Voluntary Benefits – Life, accident, critical illness, disability, legal, identity theft, and pet insurance.
Hussmann Retirement Savings & Investment Plan – 401(k) plan with company matching contributions and immediate vesting.
Paid Time-Off Benefits – Paid time off, stewardship and parental leave.
Educational Assistance – Tuition reimbursement for job-related courses after six months of service.
Health Management and Wellbeing Programs –EAP, virtual health management, chronic condition, and tobacco cessation.
About Hussmann:
For over a century, Hussmann Corporation has been a global leader in commercial refrigeration equipment — delivering solutions that meet the demands of the modern food retailing industry. Headquartered in St. Louis, MO, Hussmann offers a diverse range of products and connected solutions designed to enhance operational efficiency, optimize visibility of merchandise, and keep food fresh. With a nationwide network of skilled technicians, Hussmann goes beyond manufacturing — a trusted partner, relentlessly driving customer success.
Hussmann is a subsidiary of Panasonic USA. Hussmann is proudly committed to creating an inclusive environment. All qualified applicants will receive consideration for employment without regard to veteran status, disability, age, race, color, religion, sex, national origin, genetics, medical condition, or any other characteristic protected by law.
REQ-155235
","Commercial Refrigeration Project Manager This position works directly with the Installation Manager to ensure timely completion of assigne...",[117],["B","3542054575"],"26 days ago","/jobs/3542054575-customer-experience-specialist",{"_67":59,"_68":40,"_69":40,"_70":71,"_72":73,"_74":75,"_76":90},4391,"name","Mansueto Ventures","slug","mansueto-ventures","logo","headline","Publisher of Inc. and Fast Company, empowering innovators and entrepreneurs.","/companies/mansueto-ventures",["B","3542447980"],"Full Time",["D",1785092400000],"indexedAt","Performs building surveys of HVAC and Refrigeration equipment/controls and operational costs and validates preliminary information with customers. Establishes and maintains relationships with sub-contractors and prepares request for quotations (RFQ) Customer Experience, Specialist, Project Management, Operations, Manufacturing, Retail, Experience
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