Lead Customer Support Manager

Kalibri is seeking a proactive Customer Support Manager to lead our support team’s day-to-day operations. You will manage a team of Customer Support Representatives, own SLAs and escalations, and oversee the internal knowledge base, Training Academy, and customer health monitoring for a portion of our customer base.
This hands-on leadership role requires running a well-documented, high‑quality support operation, ensuring the team maintains a high service bar and strong cross-functional

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