SoFi is seeking a Director of Operations Learning & Development to shape a scalable learning ecosystem for its Operations teams. You will own onboarding through production, using AI-driven content to improve metrics like FCR, CSAT, and NPS.
You will mentor senior managers, oversee diverse training formats, and partner with enterprise L&D to align across Operations. This role emphasizes data-informed decision making and continuous improvement.
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Director, AI-Driven Operations Learning
SoFi · Frisco, TX, USA ·
- Pay:
- 140.000 - 190.000
- Job type:
- Full Time