Illusion Expert

Candidate Profile and Focus Attitude is everything! We are looking for open, hospitable, friendly, outgoing, and enthusiastic individuals who make every guest’s visit memorable! As an Illusion Expert you will set the tone for the guest experience, playing an integral role in the success of the Museum by facilitating interaction with the exhibits for guests of all ages. Additionally, you will monitor and assist with museum operations, and work cross-functionally in various areas of the museum to ensure guests’ needs are met and the museum is maintained to brand standards.
Primary Job Duties & Responsibilities

Willingness to perform the most effective role.
Present a positive and professional demeanor, as an ambassador for the Museum.
Ensure guest satisfaction by providing superior customer service wherever you meet guests in the museum!
Have a working knowledge of all museum exhibits, to instruct guests and facilitate their experience sparking curiosity and inviting them to play.
Assist guests in capturing the best photographic memories.
Participate in and/or lead special events (i.e., school field trips, group visits, birthday parties, private rentals).
Provide tours to guests or prospective group clients as requested by management.
Maintain museum standards for cleanliness throughout the museum to include the bathrooms, the retail shop, Smart Playroom, and outdoor entryway.
Maintain the museum’s traffic flow.
Serve as an ambassador of first impressions at the reception area.
Greet and direct guests in accordance with provided guidelines, sell tickets, answer phones, answer questions/provide guidance as needed, check out guests purchasing merchandise from the retail shop, process refunds and manage discount inquiries.
Restock the retail shop with merchandise ensuring displays meet brand standards.
Engage with guests in the retail shop, answer questions, suggest products.
Engage with guests in the Smart Playroom as they work to solve the puzzles.
Qualifications

High School Diploma
2 years of customer-facing experience highly desired
Experience in the arts, entertainment, attractions, performance or hospitality industry is a strong plus
Exceptional communication and interpersonal skills
Passion for guest engagement
An outgoing attitude
Proactive, reliable, and trustworthy.
Ability to work under pressure.
Significant emotional intelligence.
Self-starter personality.
Physical Requirements/Demands

Must be able to use hands and fingers to type on a keyboard, use a laptop and other office equipment.
Must be able to ascend/descend flights of stairs.
Must be able to bend, stoop, kneel, crawl, crouch, and squat.
Must be able to properly express oneself, exchange information, communicate and converse with diverse cultures, races, sexes and genders.
Must be able to lift 25 lbs.
Must be able to work both indoors and outdoors.
Must be able to use sight to detect, determine, perceive, observe, inspect, and assess situations.
Must be able to stand for the duration of your shift.
Perks and Benefits

401k
Retirement Plan
Commuter Benefit Account
Employee discounts at our museums!
Company Statement

Museum of Illusions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Museum of Illusions is the world's largest and fastest growing museum chain, with over 70 locations worldwide. We have welcomed over 20 million visitors globally since 2015! Museum of Illusions is a visual, sensory, and educational entertainment experience designed to engage your sense of wonder and shift your perspective through the science behind optical Illusions. Our team is passionate about delivering seamless, guest-first experiences from the moment a ticket is purchased to the final exhibit walked through.
Our corporate team is the engine behind our continued growth, providing the strategy, support, and innovation that empower our museums around the world. Join us and help shape the future of Museum of Illusions while making a meaningful impact across our global organization.
Muzej iluzija najveći je i najbrže rastući lanac muzeja na svijetu, s više od 70 lokacija diljem svijeta. Od 2015. godine ugostili smo više od 20 milijuna posjetitelja na globalnoj razini! Muzej iluzija pruža vizualno, osjetilno i edukativno iskustvo zabave osmišljeno kako bi potaknulo vašu znatiželju i promijenilo vašu perspektivu kroz znanost koja stoji iza optičkih iluzija. Naš je tim strastveno posvećen pružanju besprijekornog iskustva u kojem su gosti na prvom mjestu – od trenutka kada kupe ulaznicu pa sve do posljednjeg eksponata koji razgledaju. Naš korporativni tim pokretačka je snaga našeg kontinuiranog rasta, pružajući strategiju, podršku i inovacije koje osnažuju naše muzeje diljem svijeta. Pridružite nam se i pomozite oblikovati budućnost Muzeja iluzija, istovremeno ostvarujući značajan utjecaj u cijeloj našoj globalnoj organizaciji.

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