Director of Agency Management

About Fora
Fora is a modern travel agency that empowers anyone with a passion for travel to build a thriving advisory business. We modernize the $100B+ travel agency industry by combining powerful technology, data, and community to let thousands of entrepreneurs launch and scale on our platform. Our business‑in‑a‑box platform gives travel entrepreneurs everything they need, from cutting‑edge tools and personalized training to a vibrant community and exclusive industry partnerships. Founded in 2021, Fora now has 200+ full‑time employees in downtown New York City and raised $60 million in Series B and C funding led by Thrive Capital and Insight Partners. We are recognized as a Top Startup by LinkedIn and among Fast Company’s Most Innovative Companies.

About The Role
We are seeking a Director of Agency Management to build and operate Fora’s agency business—a new model to support established agencies and home‑grown specialist agencies. This senior, entrepreneurial, P&L‑mindful role starts by onboarding and implementing net‑new agencies, then grows into portfolio leadership and P&L ownership. It is a full‑time role, available in New York City or Los Angeles, reporting to the Head of Advisor Experience.

Key Responsibilities

Agency Onboarding & Account Management (first focus)

Own the onboarding and implementation experience for net‑new agencies and for Fora Advisor teams graduating into full agencies.

Build SOPs and an onboarding playbook that get agencies productive fast, including product and Fora‑tool adoption with Sales and the Solutions Architect / ProdOps teams.

Serve as the ongoing account and accountability owner for agencies once they’re on the platform.

Strategy & Operations (first focus)

Define the agency model’s positioning and go‑to‑market in partnership with Sales, and build a repeatable playbook that lets Fora launch and absorb new agencies.

Identify and close gaps in training, onboarding, platform tools, supplier partnerships, and community for agencies and their advisors.

Act as a credible, external‑facing leader to senior agency principals considering a move to Fora.

Agency Portfolio Leadership & P&L (future state)

Grow into leading Fora’s own branded agencies; the General Managers who develop and run them will report to this role over time, including standing up new agencies by hiring and overseeing the GM who builds it.

Own the agency portfolio P&L: drive revenue through advisor productivity, client bookings, and supplier relationships across the agencies you oversee.

Recruit, coach, and develop GMs; set the standard for how a high‑performing agency is run on Fora.

Track and report on agency performance—advisor activity, booking volume, and business growth.

Requirements

Demonstrated P&L ownership

Deep experience in the travel‑agency or host‑agency world, credible with senior agency owners and principals

Strong management and leadership skills, including the ability to recruit, inspire, and develop General Managers and non‑traditional talent

Entrepreneurial mindset—comfort with ambiguity, building from scratch, and operating with minimal infrastructure

AI‑forward and growth‑minded—excited to leverage new tools and technology as a core part of how you work and lead

Ability to work in the U.S.

Strongly Preferred

MBA or other advanced degree

Familiarity with the host‑agency model and how agencies‑within‑agencies operate

Experience in a high‑growth startup or technology‑enabled business

An existing network across the travel‑agency and supplier community

Compensation & Benefits
Compensation for this role varies based on experience, with an indicative range of $180k‑225k base salary plus performance bonus and equity. Final compensation will depend on the level at which the candidate is hired. We are considering multiple levels for this role.

Unlimited vacation

Health Insurance (including an option completely covered by Fora HQ)

Dental & Vision Insurance

Wellhub Memberships

401(k) plan with company match

Commuter Benefits

Supplemental Life Insurance

Stock Options

Work Authorization
Authorization to work in the United States is required for full‑time roles based in our New York City office. Fora is unable to sponsor or assist with U.S. work authorization. Roles based outside of the United States are not subject to this requirement.

Equal Opportunity
Fora is committed to an equitable hiring process and an inclusive work environment. BIPOC and traditionally under‑represented candidates are strongly encouraged to apply. We will not discriminate and will take action to ensure against discrimination in employment, recruitment, advertisements for employment, compensation, termination, upgrading, promotions, and other conditions of employment on the bases of race, color, gender, national origin, age, religion, creed, disability, veteran's status, sexual orientation, gender identity, gender expression or any other characteristic protected by law.

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