Account Manager (Rochester, MN)

Company Description
Guardant Health is a leading precision oncology company focused on guarding wellness and giving every person more time free from cancer. Founded in 2012, Guardant is transforming patient care and accelerating new cancer therapies by providing critical insights into what drives disease through its advanced blood and tissue tests, real‑world data and AI analytics. Guardant tests help improve outcomes across all stages of care, including screening to find cancer early, monitoring for recurrence in early‑stage cancer, and treatment selection for patients with advanced cancer. For more information, visit guardanthealth.com and follow the company on LinkedIn, X (Twitter) and Facebook.

Responsibilities

Drive opportunities in current clients

Work with existing accounts and build processes to identify patients and send samples

Responsible for overall customer service and account management

Work to ensure timely sample acquisition

Drive tests per customer in current accounts

Drive the process of ordering in current customers

Streamline customer service

Collaborate and coordinate with all sales positions to ensure successful attainment of company goals and objectives

Identify and develop opportunities between oncology clients and Guardant Health

Continually analyze the commercial environment within assigned accounts to determine trends and provide customer feedback to leadership

Ensure team objectives are met

Work effectively with individuals across multiple departments throughout Guardant Health

Embrace, embody, and represent the Guardant Health company culture at all times to external and internal constituents

Qualifications

2–3 years customer service/sales experience with a proven track record of meeting and exceeding sales performance expectations

Previous experience in pharma, diagnostics, medical device, or biotech setting is preferred

Ability to engage in a consultative process that overcomes objections and incomprehensions while connecting client needs with Guardant Health capabilities

Comfortable communicating and presenting at the executive level (CEO, COO, CFO)

Ability to work independently, communicate proactively, manage multiple projects, and prioritize daily tasks while meeting critical deadlines

Knowledge of oncology, hematology, chemotherapeutics, and targeted agents is ideal

Excellent negotiation and customer service skills

Outstanding strategic sales account planning skills

Superior listening and problem‑solving skills

Ability to handle sensitive information and maintain a very high level of confidentiality

Demonstrate customer support abilities throughout the sales cycle

Impeccable verbal communication and presentation skills

Proficient with all Microsoft Office products—particularly Excel and PowerPoint

Effective and regular utilization of Salesforce.com

Ability to develop and utilize cross‑functional relationships to facilitate the accomplishment of work goals and objectives

Ability to work effectively with minimal direction from or interface with a manager

Problem‑solving, decision‑making, and technical learning skills

Strong administrative skills and sophistication to manage business in complex environments

Demonstrate Guardant Health’s values by acting with integrity, respect, trust, and maintaining a very positive attitude while understanding the dynamics involved with organizational growth and change

Frequent travel (>50%) throughout the territory as needed

AI & Digital Fluency

Demonstrate curiosity, sound judgment, and the ability to critically evaluate and responsibly leverage AI‑enabled tools in accordance with company policies, ethical standards, and regulatory requirements to improve the efficiency, effectiveness, and quality of work

Hybrid Work Model
This section applies to onsite employees eligible for a hybrid work location. Guardant defines in‑person/onsite collaboration days and work‑from‑home days for individual‑focused work. All U.S. employees who live within 50 miles of a Guardant facility will be required to be onsite on Mondays, Tuesdays, and Thursdays. The model is designed to provide flexibility for better work‑life balance while keeping teams connected to advance science for patients.

Compensation
Base salary ranges for the primary location (Remote‑USA‑MN) are $77,200 – $106,150. Other U.S. locations have the same range. For positions performed in Colorado, the range is also $77,200 – $106,150. Compensation offers consider geography, experience, education, job‑related skills, duties, and business need. Benefits, bonus, commission, and equity are not included in the listed ranges.

Physical Demands and Workplace Environment
Employee may be required to lift routine office supplies and use office equipment. The majority of the work is performed in a desk/office environment; however, there may be exposure to high noise levels, fumes, and biohazard material in the laboratory environment. Ability to sit for extended periods of time is required.

EEO Statement and Equal Opportunity
Guardant Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. All information will be kept confidential according to EEO guidelines.

Background Screening
A background screening, including criminal history, is required for this role. Guardant Health will consider qualified applicants with criminal arrest or conviction histories in a manner consistent with applicable law and local fair‑chance policies.

Privacy Notice
To learn more about the information collected during the application process and how it is used, please review the Privacy Notice for Job Applicants.

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