Account Operations Leader — Hybrid, Impactful Service

Sallie Mae is seeking a Senior Associate of Account Operations to provide exceptional service for existing accounts and loans submitted via letter, phone, or email. You will own investigations, verify data, and ensure timely processing under servicing and origination guidelines.
You will lead processing tasks, share guidance and training, monitor workloads, and prepare standard reports. A focus on accuracy, quality, and customer outcomes is essential.

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