Strategic Deputy Chief, Customer Experience & Engagement

L.A. Care Health Plan in Los Angeles, CA seeks a Deputy Chief, Customer Engagement and Experience to lead enterprise-wide customer service strategy and operations.
You will align people, processes, and technology to deliver best-in-class service for members and providers, directing hiring, coaching, training, and performance management. You will oversee Member Contact Centers, Workforce Management, Quality Monitoring, and vendor partnerships across Medicaid, Medicare, and other programs, driving

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