Program Manager - Prevention & Diversion

Program Manager-Prevention & Diversion
Applying For:

Job Summary: This is a management position responsible for the oversight of prevention and diversion support services for families, prevention education/awareness, identification of the least restrictive services, resources, and supports, with a goal of family preservation. This position will directly provide connections/support for children and adults with mental health, substance abuse and behavioral health needs.
Essential Functions:

Establishes and maintains positive working relationship with HFC internal/external customers
Manages and provides supervision to Family Support Specialists that are responsible for identifying resources and problem solving with families to prevent children from entering the child welfare system
Ensures families access the necessary resources timely, services and programs effectively, with the focus on optimizing their experience and outcomes
Oversee the development, implementation and delivery of resource navigation systems and support services to divert cases from further entering the local child welfare system in Circuit 10
Coordinates, creates, provides and delivers community and staff presentations on prevention related topics and service delivery
Focuses on providing families with help before harm, by removing barriers and identifying the most appropriate services and supports
Provide connections and support for mental health, substance and behavioral health needs of children and adults
Provides daily supervision of staff and case consultations on specific case situations to ensure family preservation
Reviews, compiles and tracks data related to children entering the system of care and helps to develop strategies to safely prevent entering the child welfare system
Reviews risk levels for families and determines interventions needed to support families
Ensure staff are documenting all efforts in FSFN and keeping all staff and teams updates on case progress
Models and enforces effective conflict resolution by encouraging open and free flowing communication between staff and service providers
Responds with a sense of urgency to identify family service needs and resources
Attends meetings and supervise/coordinate activities related to prevention and diversion case oversight
Participate in management meetings and management team projects
Performs special projects as assigned
Qualifications:

Bachelor’s degree in Social Services, Health Care, Business or related field required. Master’s degree preferred. Requires a minimum of three to five years of professional experience in the related field & supervisory experience. Extensive experience in child welfare and/or child abuse prevention preferred. Must have excellent organization and follow up skills, be process oriented, be able to multi-task, have good analytical ability, have good oral and written communication skills, customer service skills and proven leadership skills.
Benefits:

We offer excellent benefits package with tuition assistance, domestic partner coverage, retirement & generous paid time off.
Additional Information:

Drug free workplace. Drug testing required. EOE/M/F/D/V.
Heartland for Children is a community-based care lead agency contracted with the Department of Children and Families.

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