Technical Communicator

Technical Communicator

About the Company

Looking for more than just a job? At Thompson Machinery, we've been powering progress since 1944. As the Caterpillar dealer for Middle and West Tennessee and North Mississippi, we are committed to delivering smart solutions, building lasting partnerships, strengthening our communities, and investing in our people.
WHAT YOU WILL DO

The Technical Communicator (TC) provides direct technical support to service technicians and personnel across the Thompson Machinery territory. This role serves as a key resource by researching technical issues, interpreting service information, and delivering efficient repair solutions through one-on-one, phone, and written communication. The Technical Communicator also develops, maintains, and shares technical resources to support troubleshooting, repair accuracy, and overall service performance. This position may be based in La Vergne or Memphis, TN.
Key Responsibilities

Provide direct technical support to service technicians via phone, email, and written communication
Research and resolve technical and service issues using schematics, technical bulletins, service letters, and other resources
Interpret test results, lab reports, and field data to support accurate diagnostics and repair solutions
Perform and communicate failure analysis findings on components and systems
Troubleshoot and evaluate customer and company equipment for repair solutions
Interpret technical diagrams, components, and system operations
Maintain familiarity with Caterpillar service publications, updates, and technical bulletins
Partner with the Technical Training team on new technologies and equipment updates
Support training and mentorship of technicians and customers as needed
Maintain and organize technical support resources for ongoing reference
Work independently across multiple projects while adapting to changing priorities
Maintain awareness of safety hazards and industry-related risks
WHAT WE EXPECT OF YOU

We all have different backgrounds, yet we all use our unique contributions to provide the highest quality of service.
BASIC QUALIFICATIONS

High school diploma or equivalent required
3-5 years of relevant experience preferred (heavy equipment, power systems, or related technical field)
Strong knowledge of Caterpillar equipment repair and troubleshooting
Experience with failure analysis methods and diagnostic processes
Ability to interpret schematics, diagrams, and technical documentation
Strong problem-solving and analytical skills
Effective written and verbal communication skills
Proficiency with Microsoft Office (Outlook, Word, Excel)
Ability to quickly learn and use proprietary Caterpillar systems and software
Ability to train, mentor, and coach technicians effectively
Strong organizational skills and ability to manage multiple priorities
Valid driver's license and ability to comply with company driving policies
Ability to follow written and verbal instructions accurately
Effective use of phone systems and communication tools
Office-based role with frequent interaction with field technicians and service teams
Regular use of computers, phones, and technical systems
Requires attention to detail, problem-solving, and consistent communication across teams
Exposure to equipment-related environments where awareness of safety hazards is required
Travel to company stores and customer sites as needed to support advanced troubleshooting efforts, assist Technicians in the field, and collaborate with CAT Service Engineering on product problem resolution.
WHAT'S IN IT FOR YOU

At Thompson Machinery, we believe that great benefits are more than just perks- they're essential for employee well-being and success. We've designed a benefits package that goes beyond the ordinary, ensuring that our team members thrive both personally and professionally. Here's an overview of our benefits, including some that set us apart from our competitors.
THE BASICS

Various medical plan options, including a no-cost option
Vision and dental insurance
Employer-paid short-term and long-term disability insurance
Employer-paid basic life insurance
401k matching
Profit Sharing
8 paid holidays annually
Initially up to 15 days of Paid Time Off annually with increase after five years of service
Employee Assistance Program (EAP)
WHAT SETS US APART

Competitive pay
Exposure to world-class CAT training and development
Tuition Reimbursement
Tool Purchase Assistance to buy high-quality tools at deep discounts
Annual stipend toward the purchase of work boots
Company Incentive Bonus Program
Paid Veteran holiday annually to all service members
Training and Development programs
Work uniforms and professional cleaning services
Financial Wellness programs
Thompson Machinery offers competitive salaries and a complete benefits package. Compensation for this position will be commensurate with candidate experience and background. Thompson Machinery is an equal opportunity employer: Minorities/Women/Veterans/Disabled.
Listing is current as of Jul 21, 2026 05:45 AM

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