School of Product Management - Accelerator Mentor

Role Description

Accelerator mentors are industry professionals who provide world-class technical support to our learners in their Nanodegree journey. All our session leads are handpicked through a rigorous selection process so that we can truly be #studentfirst.

Meet virtually on a weekly basis with students for 1:1 sessions, activities, and deep dive sessions.

Qualifications

Fluency in English, both written and spoken.

4+ years of working experience related to the following skillsets:

Product Analysis & Growth Loops

Growth strategy and experimentation

Product strategy

A/B testing

Funnel and cohort analysis

Customer acquisition and retention

LTV and churn optimization

Monetization strategy and pricing

User and buyer persona development

UX optimization and journey mapping

Channel strategy

Data-driven decision-making

Graduate from a Udacity Nanodegree Program is an added plus.

Experience teaching technical concepts and public speaking.

Experience organizing technical talks or webinars.

Positive character, trusted by the students, creating emotional ties in the group.

Existing tech network and experience in technical conversations & discussions.

Flexibility at their current job to take this challenge part-time as an external contractor.

Responsibilities

Provide technical support for students daily over an online community forum.

Answer questions around course content over the forum and facilitate content for students who get stuck in learning.

Participate in organizing community activities in coordination with the forum’s admin to ensure a fun and engaging learning environment and to help in improving students’ progress (such as online webinars, technical quizzes, technical challenges, etc.).

Share interesting extracurricular information over its dedicated categories, such as content-related news articles and useful resources to enrich the personal and professional aspects of the community.

Attend regular online meetings/office hours with Udacity representatives through Zoom, the online forum, or other mediums if needed.

Be responsive over close groups and discussions with Udacity representatives.

Encourage engagement through discussions, webinars, and technical activities.

Redirect learners to appropriate support channels and escalate issues to the Mentor Operations team when needed.

Benefits

Earn additional income working from the comfort of your own home.

Contribute to a vibrant, international student community.

Stay updated with the latest in cutting-edge technologies.