Account Manager - Solutions

Responsibilities

Evaluate, analyze, and create solutions for new customers and new opportunities

Collect project specifications from Client and available resources to accurately communicate those specifications to internal and/or external service departments

Solve for materials, due dates, and print options based on customer requirements

Be accountable to the customer by delivering communication regarding solutions and project inquiries

Keep the line of communication open to ensure clients are heard, and projects are delivering as agreed upon

Optimize, and drive controlled schedules across the company and cross-functional teams

Set and meet deadlines with quality deliverables, adapting and altering plans based on changing circumstances

Develop and maintain an environment with all team members that continues to foster a sense of urgency, professionalism, and execution

Communicate frequently and clearly the progress of client engagements and program initiatives to both internal and external stakeholders

Develop and manage project timelines and task lists, coordinate and manage multiple projects simultaneously, communicate regularly with all departments to ensure delivery of timely, high-quality services

Develop and maintain positive and productive relationship with key client contacts and internal teams

Bring ideas/solutions to the client and team to accomplish current and potential client needs

Requirements

Bachelor's degree or high school diploma plus 4 years of relevant experience

3 years of Account Management experience

3+ years of experience working in print, direct mail, and/or signage

PMP helpful

Bachelor's degree in business, graphic communications, or related area of study

Knowledge of print services and capabilities

Strong experience working with Microsoft products, such as excel, word and outlook

Certifications & Qualifications

PMP

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