Communications Manager - Senior

Job Title: Communications Manager - Senior
Location: San Francisco, CA (Hybrid)
Duration: 5 months

Job Description:
The Manager, Social Impact & Sustainability Content & Program Delivery is part of the global Social Impact & Sustainability team, reporting to the Director, Program Delivery & Knowledge Management. This is a dynamic cross functional role that will collaborate with internal and external partners to tell meaningful stories about the ways in which ., together with our partners, lives out our mission of uplifting everyone, everywhere. In addition to driving content strategy, a key aspect of this role is to manage and create new pathways for improved cross-functional knowledge sharing, particularly around regional connectivity. The ideal candidate has experience in both social impact storytelling and knowledge management (including Google Analytics), with strong creative, writing, and strategic thinking skills.

Essential Functions:

Partner internally and externally with relevant stakeholders to source, curate, and produce social impact stories that engage and inspire target audiences
Craft and curate high-quality written pieces for select stories, including case studies, blog posts, and other storytelling formats
Effectively lead interactions with a range of clients to ensure their needs and expectations are met in impact storytelling assets
Develop content strategies and coordinate cross-regional collaboration for key Social Impact & Sustainability programs and campaigns
Develop and improve channels and tools that enable better knowledge sharing across the Social Impact & Sustainability team
Redesign the tracking system for key external platforms using Google Analytics
Oversee and manage the budget for social impact content projects
Measure and optimize the impact of social impact storytelling initiatives

Basic Qualifications:

5 years of relevant work experience with a Bachelor Degree or at least 2 years of work experience with an Advanced degree (e.g. Master's, MBA, JD, MD) or 0 years of work experience with a PhD

Preferred Qualifications:

5-8 years professional experience; experience in social impact, sustainability, marketing, communications, public relations, or a related field a plus
Experience working in financial inclusion, financial education, small business empowerment, or sustainability preferred
Skilled in creative production and social impact storytelling
Excellent written and verbal communication skills with the ability to distill complex information into clear and compelling narratives
Exceptional professional writing and visual design skills with a strong portfolio of work
Familiarity with Google Analytics
Proven track record in client and relationship management
Strong project management skills with attention to detail
Understanding of information architecture and knowledge management
A team player and collaborator, able to work well with diverse global stakeholders in a matrixed environment, ranging from junior to executive level
Experience working on a global team with regional counterparts
Advanced level of Excel, Word, Outlook and PowerPoint required; Knowledge of Sharepoint a plus
Exceptional personal accountability and the highest of ethical standards
Growth mindset with a commitment to curiosity and learning