Digital Web Communications Manager

Position Title
Digital Web Communications Manager

Position Type
Fixed Term (Fixed Term)

Hiring Range
$82,600-$85,400; Compensation will be based on education, experience, skills relevant to the role, and internal equity.

Pay Frequency
Annual

Position Purpose
The Digital Web Communications Manager is the primary webmaster for the School of Law. This role will: manage the law school’s website infrastructure, providing guidance on technical issues and supporting its cybersecurity on a daily operational basis; oversee the functionality of the law school’s website; evaluate and manage website performance; facilitate hosting and server management; and develop, maintain and update website content as well as long-term strategy and act as event support for the Advancement and Alumni Relations department. This work will be performed in close collaboration with Law Digital Media and University Marketing and Communications. Working closely with all law school departmental stakeholders, the Digital Web Communications Manager will support law school faculty and staff by being an expert in university-supported applications and using this expertise to facilitate training as it applies to digital communications.

Essential Duties and Responsibilities

School of Law Website Management

Serves as primary webmaster for School of Law website

Oversees the management, maintenance, and long-term-strategy of the School of Law website to ensure accuracy, functionality, and alignment with University best practices.

Serves as the primary point of contact for university QA / accessibility tools, including tracking and resolving web issues such as broken links, misspellings, broken media, other quality assurance and accessibility issues

Designs and develops front-end and back-end web architecture

Establishes and implements routine update schedule and manages regular updates and projects with key stakeholders, such as faculty, Deans, and department heads

Responsible for maintaining operational elements of website

Collaborates with University Marketing and Communications on branding and visuals

Works closely with the Assistant Director for Digital Media and Associate Director of Marketing & Communications on website content, planning and implementation of website organization

Implements regular updates to department pages

Troubleshoots website issues

Attend university-wide web meetings and trainings

Stays current on industry developments as well as best and captivating website design practices.

Collects, analyzes, and regularly reports on website usage data

Web Projects

Plans, implements, manages, monitors, and organizes the law school’s overall website and related law department web pages

Plans, implements, and manages updates to the law school’s content management systems, website refreshes, redesigns, and/or content migrations

Meets with law school partners in order to develop an annual schedule of digital content projects

Assists with the creation of event pages and email templates to complement printed collateral

Integrate print publications into a digital format including, but not limited to, the law school’s DISCERN magazine, print marketing material, advancement & admissions viewbook

Serve as the point of contact to regularly communicate content development and publishing schedule and updates

Develops and facilitates user feedback and research to support ongoing improvements to website navigation, architecture, and interface, as well as the overall user experience of the website

Manage the Kasner website

Cybersecurity

Collaborates with the law school’s information services team to ensure the proper cybersecurity

Identifies and responds to all law school website security breaches

Ensures that the law school’s website is protected by exploring and enabling the appropriate security measures.

Application Training and Expertise

Facilitates training for web working group on Terminal4 (T4) usage and provides timely updates on T4 functionality

Becomes expert in single sign-on systems (SSO) for the law school, such as Terminal4 (T4) , calendering system (Live Whale), data collection (Qualtrics), etc.

Provides support to faculty and staff on Terminal4 (T4), calendaring system (Live Whale), and data collection (Qualtrics)

Facilitates training on Terminal4 (T4), calendaring system (Live Whale), and data collection (Qualtrics) for law school users

Acts as law school liaison with the university on meetings, updates, training opportunities related to digital technologies

Supervises student assistants

Advancement and Alumni Relations Event Support

Pre-Event & Planning Duties

Consultation: Meets with event organizers and presenters to determine technical requirements, layouts, and presentation needs.

Vendor & Crew Management: Coordinates with external AV suppliers, content creators, and internal production teams; schedule and supervise on-site technicians and crew members.

Budgeting & Procurement: Assists in creating and managing the AV event budget, track expenses, and coordinate equipment rentals or purchases.

Technical Planning: Reviews venue spaces and design layouts for optimal sound, lighting, and video displays.

Rehearsals & Testing: Schedules and conducts equipment checks, dry runs, and dress rehearsals to ensure flawless program execution.

On-Site Execution & Live Support

End-to-End Support: Provides comprehensive AV, video conferencing, and live streaming support during meetings, conferences, and large-scale "All Hands" events.

Equipment Operation: Manages hardware and software including audio consoles, production video switchers, PTZ camera systems, lighting controllers, and microphones.

Hybrid Moderation: Runs and moderates virtual event platforms (e.g., Zoom Webinars, WebEx) to guarantee seamless interaction for remote attendees.

Real-Time Troubleshooting: Diagnose and resolve technical issues (e.g., audio feedback, lost signals, equipment malfunctions) quickly and discreetly under high-pressure conditions.

Show Flow Coordination: Supports presenters and performers, assists stage managers, and coordinates with event planners to adapt to schedule or script changes.

Post-Event & Operational Duties

Equipment Teardown (Strike): Oversees the safe breakdown, coiling, packing, and secure storage of all AV equipment.

Inventory & Maintenance: Performs routine maintenance, updates equipment firmware, and manages inventory logs to track wear-and-tear.

Post-Production: Handles post-event tasks such as video editing, file encoding, and media distribution to stakeholders.

Feedback & Reporting: Conducts post-event debriefs with the team to identify areas for future improvement.

Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The items below are representative of the knowledge, skills, abilities, education, and experience required or preferred.

Knowledge

Experience in university operations preferred

Experience in Content Management Systems (T4) or website management preferred

Knowledge of PC and Mac, including Microsoft Office suite, Google Apps; willingness to learn and master new software

Experience with T4, Qualtrics, and Live Whale preferred

Familiarity with project management

Skills

Strong organizational and project management skills

Excellent written and oral communication and interpersonal skills for interaction with faculty, students, staff, and visitors

Professional and effective representation of law school community with internal and external university stakeholders

Strong customer service skills

Excellent interpersonal skills

Abilities

The ability to work independently, prioritize, and complete projects accurately and on time with minimal supervision

Able to work in a team-based, collaborative environment

Proven ability to thrive in a multi-task, fast-paced environment, including working in a team-centered manner

Friendly, personable, and committed to providing excellent service to faculty, staff, students, and visitors

Ability to exercise discretion and professionalism in handling sensitive information

Appreciation for and understanding of a Jesuit education

Demonstrated ability to work in an inclusive environment with diverse stakeholders

Education and Experience

Bachelor's degree or equivalent experience required.

At least three years of relevant experience is required.

Physical Demands

Considerable time is spent at a desk using a computer terminal.

Will be required to travel to other buildings and offices on the campus.

May be required to attend conferences and training sessions locally and out-of-state.

Will be required to work occasional night and weekend events in support of enrollment or academic activities.

Work Environment

Typical office environment.

Mostly an indoor office environment with windows.

Offices with equipment noise.

Offices with frequent interruptions.

Outdoor events.

Telecommute
Santa Clara University is registered to do business in the following states: California, Nevada, Oregon, Washington, Arizona, and Illinois. Employees approved to telecommute are required to perform their work within one of these states.

EEO Statement
Santa Clara University is an equal opportunity employer. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, color, ethnicity, national origin, citizenship, ancestry, religion, age, sex, sexual orientation, gender, gender expression, gender identity, marital status, parental status, veteran or military status, physical or mental disability, medical conditions, pregnancy or related conditions, reproductive health decision making, or any other characteristic protected by federal, state, or local laws. For a complete copy of Santa Clara University’s equal opportunity and nondiscrimination policies, please visit the Office of Equal Opportunity and Title IX website at https://www.scu.edu/title-ix/.

Clery Notice of Availability
Santa Clara University annually collects information about campus crimes and other reportable incidents in accordance with the federal Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act. To view the Santa Clara University report, please visit the Campus Safety Services website. To request a paper copy please call Campus Safety at (408) 554-4441. The report includes the type of crime, venue, and number of occurrences.

Americans with Disabilities Act
Consistent with its obligations under the law, Santa Clara University will provide reasonable accommodations to applicants and employees with disabilities. Applicants who wish to request a reasonable accommodation for any part of the application or hiring process should contact the Department of Human Resources ADA Team at hraccommodations@scu.edu or by phone at (408)554-4392.

Please note : This contact information is intended for accommodation requests only. Resumes or inquiries about application status sent to this inbox will not be reviewed or forwarded. For resumes or questions regarding application status, please contact hrservicedesk@scu.edu.

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