Concierge Performance Associate - REMOTE

Concierge Performance Associate - Remote
Remote position with a 12:00 PM‑9:00 PM schedule, including one required weekend shift per week.

Primary Purpose
To assist Property Repair Solutions customers (homeowners, contractors, carriers) with questions or concerns and/or the work being done by program contractors; to ensure customer expectations are met to the best of our ability.

Essential Functions and Responsibilities

Receives, reviews and dispatches new jobs to contractors based on job type and location.

Places outbound calls to sell programs to customers, assign contractors, make customer appointments, provide assistance to insurance adjusters, and set up program expectations.

Monitors pending jobs and follows up with homeowners to ensure the process is going smoothly and answers questions as needed.

Receives inbound calls to answer customer service questions, resolve minor issues, and schedule appointments for customers with contractors or escalates issues to the proper channels.

Maintains attendance during scheduled work hours.

Additional Functions and Responsibilities

Performs other duties as assigned.

Supports the organization's quality program(s).

Qualifications
Education & Licensing
High school diploma or GED required.

Experience
One (1) year of experience in construction management, restoration, and/or insurance claims and customer service required. Chronicle software experience preferred.

Skills & Knowledge

Excellent oral and written communication skills

PC literate, including Microsoft Office products

Good problem resolution skills

Good judgment and sound decision making skills

Ability to build a consensus among various parties

Strong relationship building skills

Excellent organizational skills, accuracy, and attention to detail

Initiative and ability to multi-task

Above-average speed and accuracy key stroke skills

High level of professionalism

Ability to work under pressure in a fast‑paced environment and maintain a positive demeanor

Ability to work independently or in a team environment

Ability to meet or exceed performance competencies

Bi‑lingual English/Spanish a plus.

Work Environment
When applicable and appropriate, consideration will be given to reasonable accommodations.

Mental: Clear and conceptual thinking ability; excellent judgment and discretion; ability to handle work‑related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines.

Physical: Computer keyboarding, travel as required.

Auditory/Visual: Hearing, vision and talking.

Compensation and Benefits
The range of starting pay for this role is $16.00/hr. A comprehensive benefits package is offered including medical, dental, vision, 401k and matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other voluntary benefits.

Equal Opportunity Employer
Sedgwick is an Equal Opportunity Employer and a Drug‑Free Workplace.

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