Delaware Nation Industries is hiring: Audio Visual Technician in Seattle

DNI is seeking a qualified Audio Visual (AV) Technician. The AV technician will provide Tier 1 and Tier 2 support for unclassified enterprise audiovisual systems and shall be responsible for providing customer support for enterprise users of all levels. General tasks include setup, configuration, testing, troubleshooting, diagnosis, escalation, and reporting to ensure resolution is achieved. Comfortable working in a fast-paced environment while remaining calm/clear headed to prioritize requests while troubleshooting and addressing issues in a high-pressure situation. Must be comfortable responding to user requests and communicate with all levels.

Responsibilities

Set up, test, and calibrate equipment and devices as required to produce a fully functional AV system; this includes video displays, display systems, screens, cameras, switchers, scalers, processors, transmitters, receivers, interfaces, microphones, mixers, amplifiers, controls, and other active and passive devices

Developing reports from After Action Reviews, Customer interactions, and ad hoc incident reporting

Preventive maintenance checks and its subsequent report.

Support end users during presentations as needed.

Work incidents from the work ticket queue and use established work ticketing system for receiving, tracking and closing support requests

Required Certifications

Minimum of one (1) video conferencing platform certification (e.Polycom and Cisco)

Minimum of one (1) control system platform certification (e.g. AMX, Crestron, Extron)

Required Knowledge/Experience

Strong verbal and written communication skills

Crestron Certifications in Toolbox and DMC-4K-T/E. P201 a plus, should have familiarity with Crestron NVX, Logitech, Fusion etc.

Ability to correct malfunctions by testing, analyzing, and restoring A/V systems to full capacity

Knowledge of audiovisual software commonly used in a professional environment

Ability to train end users in web, audio, and video teleconferencing

Familiar with basic Internet Protocol (IP) network administration

Familiar with meeting room facilities design

Ability to provide consultation and technical advice in the area of meeting management

Knowledge of bridge and conference service data management

Must be able to pass a government level background check.

Education

Bachelor's degree and one (1) to two (2) years of experience providing A/V services OR four (4) years of experience providing A/V services

Benefits

Covers 100% of employee benefit premiums, including Medical (PPO or HDHP Option), Vision, Dental

Matching 401K

Short- and Long-Term Disability

Pet Insurance

Professional Development/Education Reimbursement

Parking and Transit Benefits for NY, NJ, ATL, and DC Metro areas

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