Customer Communications Management (CCM) Consultant

In this position you will be responsible for providing insights to clients. To do so, you will first meet with our clients to uncover their business needs and challenges. Then, you will use your strong analytical skills to perform quantitative and observational data analyses. From these analyses, you will form and present your recommendations to our clients.
Role: Customer Communications Management (CCM) Consultant

Job Description:
7 to 12 years in Customer Communications Management (CCM) using Smart Comm (Thunderhead).
Platform Expertise : Hands-on knowledge of Smart Comm modules like Data Modeler, Draft Editor, and Review Now.
Domain:

Background in Banking, Financial Services, or Insurance (BFSI) is highly preferred.
Lead Teams:

Guide offshore developers, check code quality, and assign tasks.
Design Templates:

Create reusable digital forms and letters using tools like the Advanced Template Designer.
Data Mapping:

Connect form fields to data using formats like XML, JSON, and XPath.
System Integration:

Link Smart Comm with larger systems like Guidewire or Salesforce via APIs.
Review & Testing:

Test templates to make sure customer letters, policies, and bills are accurate and compliant
Must have skills :
Customer Communications Management (CCM) using Smart Comm (Thunderhead).

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