Service Desk Analyst: Windows/AD/VDI Support & Team Impact

IDR, Inc. is seeking a Service Desk Analyst to provide first-line technical support in Georgia. You will troubleshoot incidents, document interactions, and assist with hardware/software configurations for Windows environments and network hardware.
Strong customer service and communication are essential in a fast-paced, team-oriented setting. The role emphasizes Active Directory management, VDI troubleshooting, and collaboration with the Service Desk team to resolve issues and support additional

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