Aftersales Service Marketing Planner

Duties and Responsibilitie

sManage and coordinate incident resolution with external data delivery vendors to ensure timely and effective outcome

sCommunicate and collaborate with Aftersales marketing team—including technical teams, dealerships, and Aftersales field management—to support incident and case resolutio

nMonitor and identify data discrepancies or errors using Tableau and Power BI dashboards; document findings and upscale issues as appropriat

eDemonstrate proficiency in Microsoft Office applications, including Outlook, Excel, PowerPoint, and Teams, to support daily operations and reporting need

sLead and participate in meetings with data delivery vendors, marketing vendors, document meeting minutes, track action items, and ensure follow-up through completio

nInitiate, manage, and track vendor incidents through designated portals, ensuring proper documentation and resolution progres

sEffectively manage multiple priorities, demonstrating the ability to shift between projects while working both independently and collaboratively within a team environmen

tPerform additional related duties as assigned, consistent with the scope and intent of the rol

tsAdvanced customer service skil

lsProficient in MS Excel and other related MS softwa

reAutomotive related knowledge is preferred but not a requireme

ntFamiliar with Power BI or other data mining/visualization softwa

reExcellent written and oral communication skil

lsExperienced in customer service and able to effectively manage challenging scenari

osProficiency in documenting and communicating verbally or in written form. Ability to present in PowerPoint a pl

us4+ years of directly related professional-level experience required. Business, Aftersales, and Customer Service is preferr

edDemonstrated strong cross-functional collaboration skills with a proven ability to build and maintain positive working relationsh

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