Senior Field Marketing Manager, North America

Senior Customer Success Manager – Digital Marketing
Company: PROS, Inc.

Location: 200 S. Biscayne Blvd, 20-124A: 2, Miami, FL 33131 (Telecommuting allowed anywhere within the U.S.)

Salary: $145,000.00 yearly

Employment Type: Full-time

Travel: Up to 60% travel to clients' sites, including 50% international and 50% domestic.

Qualifications

Bachelor's degree in Marketing, Business, Economics, or a closely related field.

Minimum 4 years of experience in digital marketing or a similar role.

Minimum 2 years of experience in SaaS implementation.

Minimum 4 years of experience using SEM, SEO, Display, Email, and Social marketing tools.

Minimum 4 years of experience using performance marketing reporting tools such as Google Analytics and Google Ads.

Minimum 4 years of experience with Microsoft platforms including Excel, PowerPoint, and Word.

Minimum 3 years of experience in the airline industry.

Must successfully pass a background check.

Major Responsibilities and Duties

Oversee all customer-related projects including Product Performance Engagement and Digital Media Channels such as SEO, SEM, Display, Email, Social, and Affiliates.

Build and maintain relationships with customers to maximize long-term revenue opportunities and oversee communications with customers.

Analyze and prepare business and product performance reviews to demonstrate the value of company products to customers.

Review the quality of deliverables to customers and performance metrics of the company's products.

Work with other company employees to provide digital marketing recommendations, develop customer roadmap plans, synthesize market-related data, and define the business approach to customer success.

Coordinate and define sales and business growth strategies with the Sales department.

Background check is required for eligibility. The role requires frequent travel and a strong customer-focused mindset.

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