Responsibilities
- Provide excellent customer service, welcoming and guiding customers through the store and OMNI experience where available.
- Engage in conversations with customers to provide a great service experience.
- Guide customers through fashion trends, stories, and products in all areas of the store.
- Effectively promote and sell products to customers.
- Actively promote the Customer Loyalty App (Hello Member) and in‑store sustainability initiatives.
- Represent yourself and the H&M brand positively during all customer interactions.
- Support commercial or operational actions to reach sales targets with the store management team.
- Keep up‑to‑date with fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers.
- Share relevant product and fashion knowledge with customers.
- Retain and share service, fashion, and store operations knowledge and skills with colleagues.
- Follow all procedures, routines, and legal requirements in all areas of the store.
- Give and receive feedback with colleagues to learn, develop, and support each other.
- Participate in relevant onboarding, introduction processes, trainings, and courses for your role and future development.
- Complete the garment cycle from unpacking and refill to steaming, ensuring good garment care.
- Operate fitting room and checkout areas according to best practice and processes.
- Contribute to a clean and tidy sales floor and back of house, including stockrooms.
- Support garment presentation and maintain attractive merchandise displays, clear trends, and stories according to visual and commercial guidelines.
- Maintain good stock levels with replenishment routines on the sales floor.
- Maintain best practice for in‑store OMNI services and in‑store tech services/tools (Instore Care App, Click & Collect, Smart Store).
- Support opening and closing of the store.
- Follow all health and safety guidelines and legal requirements applicable to the role.
Qualifications
- Passionate about fashion and everything created in-store.
- Motivated by giving customers a great experience.
- Communicative, creative, curious, motivated, flexible, decisive, and action‑oriented.
- Enjoys working in a collaborative and dynamic environment.
- Has sales experience in a dynamic and collaborative environment that can be applied to this role.
- Experience with customer service in fashion, retail, or other service‑related industries.
Benefits
- We value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation, and disability.
- We are a values‑driven organization guided by our seven unique values.
- Access to Colleague Resource Groups (CRGs) for community and networking opportunities among colleagues.
- Inclusive company culture encouraging authenticity at work.
- Access to a large global talent community with unlimited career growth and aspirations.
- Comprehensive benefits including health insurance, wellness and family support programs, a company match retirement plan, paid leave programs, paid time off, and a community day to serve local community.
- Ability to express personal style with an employee discount at H&M, Other Stories, and COS.
Job Status & Compensation
Hourly, Non‑Exempt
$16.00 per hour
EEO Statement
EEOC Code: SLS
We are committed to providing reasonable accommodations for applicants with disabilities.
Location
155 Dorset Street, South Burlington, United States
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