Benefits
- 401(k)
- 401(k) matching
- Competitive salary
- Free uniforms
- Health insurance
- Paid time off
- Vision insurance
- Dental insurance
Projects are primarily in residential environment.
The Role
Highly experienced Service Technician wanted to join the CAV Integrated Home team. We are looking for a detail oriented, customer friendly AV and network systems trouble‑shooter to join one of the elite AV companies of the south east. This role as a part of CAV's service team will place you in a position to help new and existing clients get back on track with their home AV, network, and automation systems.
Responsibilities include both on-site and remote access service of systems, accurate notation/documentation of problems, client relations, maintaining CAV Integrated Home's record of exemplary service.
Requirements
- Extensive knowledge of AV and network systems.
- Strong interpersonal and customer service skills.
- Extensive experience installing and servicing most if not all kinds of low voltage systems.
- Advanced understanding of AV interconnections, computer networking (LAN and WIFI), control system programming, surround sound/stereo system setup, and AV installation methods.
- Good driving record.
- Minimum 3+ years’ experience in the AV installation/service industry including remote and control system programming.
- Good ability to troubleshoot advanced low-voltage systems including AV, network, home integration, lighting control, motorized systems, televisions, projectors, and client-side services such as streaming.
- Maintain professional appearance and calm demeanor in tough situations.
- Ability to lift and carry up to 50 pounds and experienced working with power tools.
- Experience with remote service systems such as Bluebolt, Ubiquity, OvrC a plus.
- Experience with Control4, Crestron, and URC a plus.
- Industry certification from CEDIA, Infocomm, ISF or similar a plus.
The Person
- Strong technical, communication and computer skills; certifications from CEDIA and Infocomm are a welcome bonus, as well as lighting control and shade experience.
- Previous experience as Audio/video Lead technician or A/V Home Automation technician.
- Knowledge of LAN and wireless LAN (WIFI) configuration for Class A/small to medium/residential networks; and experience installing network hardware and terminating network cabling.
- Basic skills of computer operation; universal remote programming; audio distribution; and video distribution knowledge.
- A high level of interpersonal ability – patience and customer service skills a must, as is the ability to form meaningful and fruitful relationships with both customers and employees.
- Ability to lift and carry up to 50 pounds and experienced working with power tools.
- A good driving record is necessary.
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