The A/V Field Tech – Retail is responsible for providing technical support, troubleshooting, and remediation. The A/V Field Tech collaborates with clients and support teams to resolve service issues efficiently, ensuring minimal disruption to operations. Success in this role requires strong technical acumen, effective communication, and a proactive approach.
Key Objectives
- Deliver prompt and effective field service and repairs for AV systems.
- Manage inventory and supplies for AV BreakFix operations.
- Monitor and respond to service tickets, ensuring timely remediation.
- Provide both onsite and remote support for operational events, including power incidents.
- Uphold a professional image.
Roles and Responsibilities
- Troubleshoot, repair, replace, test, and validate all field service and remediation requests.
- Collaborate directly with clients, technicians, and vendors to deliver in-person and remote support.
- Support multimedia operations during events that may impact service (e.g., PMRs, ITSM power events).
- Monitor, assign, and take ownership of tickets in the incident management system.
- Update, escal
#J-18808-Ljbffr