Salary
$68,000 - $72,000
Company Overview
Waveguide builds relationships through long‑range, strategic thinking in AV, IT, and acoustics design. Our consultants bring award‑winning services to corporate, education, government, and community clients.
Job Summary
Oversee the daily operation, coordination, execution, and support of the audiovisual systems and requirements of executive, educational, and routine meetings in a fast‑paced, customer‑service‑focused conference center environment.
Key Responsibilities
- Oversee testing, maintenance, asset management, operation, and tear down of audiovisual (AV) and videoconference (VTC) equipment.
- Provide best effort assistance to fulfill any audiovisual technical requirements as assigned.
- Provide a monthly report containing room usage data, action items, equipment maintenance, and upcoming preventive maintenance schedules.
- Maintain the process used to create trouble tickets, customer issue resolution logs, and asset management.
- Execute all aspects of videoconference support including call set up, end‑user training, troubleshooting, and escalation of issues.
- Provide consultation and education to all levels of end users on presentation technologies.
- Troubleshoot audiovisual and videoconferencing related technology (projectors, control systems, audio, and videoconferencing devices).
- Maintain conference room integrity.
- Perform regular preventive maintenance checks (e.g., cable management, safety compliance).
- Escalate housekeeping and technical issues to appropriate departments.
- Maintain understanding of current and new presentation technology.
Preferred Qualifications
- High School diploma or equivalent required.
- Three to five years of audiovisual technology management experience.
- Three to five years of AV and presentation technologies experience.
- Three to five years of customer service experience.
- Thorough working knowledge of the operation and troubleshooting of AV and videoconferencing technology.
- Strong customer service and communication skills.
- Working knowledge of Microsoft Office (Word, Excel, Lync, PowerPoint, Outlook).
- Ability to coordinate tasks with internal and external staff to ensure meeting and event success.
- Understanding of normal business and office procedures.
- Experience in a fast‑paced university/conference center environment.
- Self‑motivated independent thinker.
- CTS certification by InfoComm.
- Industry relevant training or technical courses a plus.
- Basic familiarity with commercial/institutional building design and construction, including building systems (HVAC, electrical, lighting, controls, security).
Benefits
- Medical
- Dental
- Vision
- Life Insurance/AD
- Disability Insurance
- Retirement Plan
- Paid Time Off
- Paid Parental Leave
- Holiday Time Off (varies by site/state)
- Personal Leave
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
Equal Opportunity Employer
Compass Group is an equal opportunity employer. We consider all qualified applicants, including those with a criminal history, in a manner consistent with applicable federal, state, and local laws.
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