Customer Experience Specialist

Applied Technical Services, LLC (“ATS” or the “Company”) is a leading provider of critical testing, inspection, certification, and compliance services. The Company serves clients across a diverse set of large and stable end markets including manufacturing, power generation, aerospace, medical, and defense. ATS was founded in 1967 and is headquartered in Marietta, GA. Today the Company employs nearly 2,100 team members in over 95 locations across the United States.
Our purpose is to create a safe and reliable world and our mission is to deliver assurance through precise technical and professional services.
Responsibilities

Act as primary point of contact for assigned customer relationships
Respond to customer web inquiries, phone calls, and emails in a timely manner
Manage leads and opportunities from intake through closure with documented follow-up
Uncover customer needs and guide customers to appropriate ATS service solutions
Maintain accurate and complete CRM records for all leads, opportunities, and outcomes
Serve as a subject matter resource for ATS service offerings and customer guidance
Follow up with customers to document outcomes, next steps, and service satisfaction
Maintain ownership and accountability for assigned customer interactions and pipelines

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