Customer Resolution Specialist

Customer Experience & Service Coordinator

We are a fast-growing home service company specializing in HVAC, Electrical, Plumbing, and Generator services. Our mission is simple: deliver reliable service and an outstanding customer experience every time. We're looking for a proactive, detail-oriented professional to help us maintain and elevate that standard.
As a Customer Experience & Service Coordinator, you will be the voice of our company after each service call. You'll handle customer concerns, ensure satisfaction, and work closely with our dispatch team to keep schedules running smoothly. This role is ideal for someone who is calm under pressure, solutions-focused, and genuinely enjoys helping people.
Manage and resolve customer complaints with professionalism and empathy
Follow up with customers after service visits to ensure satisfaction
Document customer feedback and identify trends or recurring issues
Coordinate with technicians and dispatch to update job statuses
Assist with rescheduling appointments and communicating changes to customers
Maintain accurate records of all customer interactions in our system
Help improve internal processes to enhance the overall customer experience
Previous experience in customer service, call center, or service coordination (home services experience is a plus)
Strong communication and conflict resolution skills
Highly organized with excellent attention to detail
Ability to multitask and adapt in a fast-paced environment
Comfortable using scheduling or CRM software
Positive attitude and a team-first mindset
You'll play a critical role in shaping how customers remember our service. Your work directly impacts on customer loyalty, company reputation, and overall success. Keefe's believes in an employee first approach, so the below benefits are available:
Competitive pay
Opportunities for growth and advancement
Supportive team environment
Training and ongoing development
No on Call: work-life balance, and a 5 day work week.
Paid time off
Option for 100% company paid Health Insurance Premium for our employee's coverage.
401k plan with 4% company match
Dental, vision, Short-term disability, life insurance, and more
"For Fast Relief, Call Keefe!" Mr. Keefe started as a tradesman in a van right here in New Orleans. You've seen our trucks and ads, but what you might not know is how we're bucking industry trends by growing our team and ensuring year-round opportunities. Our customers rave about our techs, demanding them by name because we don't cut corners. We invest in ongoing training and education, so people join us for a job but stay for a rewarding career with a team that truly values them

especially during times when others are scaling back.