Account Specialist

Customer Account Specialist

Be the connector between our customers and operationswhere strategy meets service. We're seeking a proactive Customer Account Specialist who thrives on building strong client relationships, solving problems before they start, and owning the post-sale customer experience. You'll be the go-to partner for key growth accountsensuring orders run smoothly, expectations are met, and our customer satisfaction stays top-tier.
What You'll Own

Account Management: Own the full lifecycle of assigned accountsmonitoring order trends, forecasting demand, managing inventory needs, and processing accurate orders
Customer Documentation: Maintain detailed account profiles and product files to ensure seamless service and up-to-date insights
Relationship Building: Serve as the day-to-day point of contact for customersstrengthening trust, resolving challenges, and becoming an extension of their team
Operational Excellence: Recommend process improvements that drive service excellence, operational efficiency, and on-time delivery
Strategic Collaboration: Partner closely with Manufacturing and Sales to align on timelines, production priorities, and account growth opportunities
Voice of the Customer: Represent customer needs internally and escalate concerns proactively to ensure quick resolution
Customer Visits: Travel as needed to build partnerships and strengthen face-to-face engagement
Team Support: Jump in to support teammates and cross-functional teams when neededcollaboration is key
What You Bring

Bachelor's degree or equivalent experience (BA in Business, Supply Chain, or related field a plus)
35 years of experience in customer account management, supply chain, operations, or commercial support
Proven ability to manage multiple priorities and deadlines with accuracy and grace under pressure
Strong communicator with excellent interpersonal, written, and verbal skills
Advanced skills in Excel, CRM platforms, and Google Workspace
A solution-oriented mindsetyou see challenges as opportunities and respond with clarity and confidence
Why Join Us?

Strategic role with impact Own critical accounts and help shape the customer experience
Cross-functional collaboration Work closely with Sales, Operations, and Manufacturing
Professional growth Gain exposure to commercial strategy, customer success, and operations
People-first culture You'll be supported, empowered, and recognized for your contributions
Silgan is an Equal Opportunity Employer. We consider applicants for all positions without regard to race, color, religion, sex, national origin, age, marital status, or the presence of a disability, which would not prevent the performance of essential job duties with, or without reasonable accommodation of any other protective status.
Silgan is a drug-free workplace.