Vice President, Business Development (Tech, Media, & Communications)

Vice President, Business Development (Tech, Media, & Communications)
Overview
The VP, Business Development is responsible for driving new-logo revenue growth by identifying, pursuing, and closing new BPO/CX partnerships within Tech, Media, Communications companies. This role owns the full sales cycle - from prospecting and pipeline generation through solutioning, proposal development, and contract close. This role serves as the primary driver of Qualfon's growth strategy within the Tech, Media, Communications vertical. The VP partners closely with Solutions, Delivery, Marketing, Finance, and Executive Leadership to build compelling, compliant, and commercially sound offers that win new business and position Qualfon as the best CX partner of choice.

Benefits & Time Off: As a full-time position, Company benefits are offered in compliance with the Affordable Care Act (ACA), state and federal law, and Company policies. These benefits include Medical, Dental, Vision, Employee Assistance Program, Life and Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Accident, Critical Illness, Hospital Indemnity, Legal, Identity Protection, Pet Insurance, and 401k. Full-time employees are eligible to receive paid time off (PTO) benefits based on the Company's current paid time off policies and in accordance with applicable state law. Further, Colorado residents are eligible for Paid Sick and Safety Leave, per applicable state law provisions and Company policy. All benefits are subject to any plan changes at the Company's sole discretion.

Compensation: This position will be paid on a salaried basis with a pay range between $150,000 and $175,000 annually depending on prior experience. This base pay is subject to all applicable statutory deductions and authorized withholdings as required by law. This base pay is also subject to any authorized deductions to contribute toward the employee's portion of benefits premiums and/or 401(k) contributions.

EQUAL OPPORTUNITY STATEMENT QUALFON is an equal opportunity employer. QUALFON provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information (including testing and characteristics), marital status, ancestry, status as a covered veteran, uniformed servicemember status and any other characteristic protected under applicable federal, state or local law.

If you would like to fill out a Voluntary Self-Identification of Disability Form, please visit us at Qualfon.com/join-us - https://qualfon.com/join-us/

Responsibilities
New Business Development & Pipeline Generation

Own new-logo revenue targets within the Tech, Media, Communications vertical

Build and manage a robust pipeline of qualified prospects through outbound prospecting, industry networking, referrals, market research and leveraging Lead Generation resources

Identify target accounts across CX, Tech and Sales with BPO/CX outsourcing needs

Represent Qualfon at industry conferences, trade shows, and networking events (e.g., CCW, Tech, Media, Communications industry summits) to build market presence and generate leads

Develop and execute account-based sales strategies for high-priority prospects

Deal Strategy & Closing

Lead the full sales cycle from initial outreach through contract signature

Partner with Solutions and Delivery teams to shape compelling, differentiated proposals and pricing models

Lead and respond to RFPs/RFIs for net-new Tech, Media, Communications opportunities

Negotiate commercial terms, pricing structures, and contract frameworks in partnership with Finance and Legal

Build multi-year growth narratives and business cases that resonate with C-suite Tech, Media, Communications buyers

Executive Relationship Building

Build and maintain executive-level relationships with prospective client stakeholders (C-suite, VP-level decision makers)

Act as a trusted advisor by understanding prospects' business goals, environment and operational pain points

Position Qualfon's value proposition around governance, compliance, operational excellence, and human + AI enablement

Lead strategic discovery sessions and executive-level pitch presentations

Cross-Functional Leadership

Act as the internal "quarterback" for new deal pursuits, aligning stakeholders across:

Solutions & Pricing

Delivery & Operations

Technology & Automation

Finance & Legal

Marketing

Drive urgency and accountability across internal teams to meet client timelines and win deadlines

Partner with Account Management to ensure smooth handoff and onboarding of newly won accounts

Industry & Domain Expertise

Maintain deep expertise in BPO sales for the Tech, Media, Communications industry and trends

Bring forward innovative, differentiated solutions including AI-enabled CX, automation, and digital transformation offerings

Stay ahead of competitive landscape and market shifts to inform sales strategy and positioning

Qualifications
Qualifications & Experience

10+ years of experience in BPO, CX, or managed services sales, with a strong track record in new business development and goal achievement

Proven success selling into Tech, Media, Communications organizations

Demonstrated ability to consistently meet or exceed new-logo revenue and pipeline targets

Executive-level communication, negotiation, and stakeholder management skills

Strong commercial and financial acumen, including deal structuring and pricing strategy

Experience selling into regulated, compliance-driven environments

Familiarity with contact center operations, digital channels, and back-office services

Experience working with global delivery models

Exposure to AI, automation, analytics, or digital transformation solutions as sales differentiators

Key Competencies

Consultative, solution-based selling

Hunter mentality with strong prospecting discipline

Relationship-driven executive presence

Data-driven pipeline and forecast management

Financial and commercial discipline

Strong execution, urgency, and follow-through

Ability to operate in fast-paced, competitive sales environments

Success Measures

New-logo revenue and bookings against quota

Pipeline growth and conversion rates

Win rate on RFPs/competitive pursuits

Sales cycle velocity

Contract value and margin quality of closed deals

Quality and strength of executive relationships built during pursuit

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