Sales Coordinator

www.nationserve.com

Why Work for NationServe??

When you join NationServe a Division of The Overhead Door Co., you become an integral part of a dynamic workplace. We're dedicated to delivering top-notch service and products to our clients. To do that, we tap into the potential of our employees and build the best possible teams across our entire organization.

Healthy Employees are Happy Employees!!

Ensuring the health and happiness of our employees is a top priority at NationServe. That's why we offer a comprehensive benefits package for all full-time employees.

Comprehensive Benefits Package Includes:

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Medical

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Dental

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Vision Discounts • HSA • FSA • Life Insurance • Short & Long-Term Disability

• AD&D • 401(k) • Profit Sharing • Personal Time Off (PTO) & Paid Holidays

Other Awesome Benefits Include:

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Blue Care Connection

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Education Assistance

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Professional Development

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Company Merchandise purchase program

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Employee Discount programs

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Personal Property & Casualty Insurance

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Employee Assistance Program

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Bereavement, Jury Duty & Voting Pay

Position Function

The Sales Coordinator is responsible for the account management of residential and commercial customers. Provides customer service, document control and support to the sales team. Experience
3+ years of progressive experience in sales, estimating, coordination or related function
Experience in industry with a service and installation or distribution company, preferably in a construction environment
Intellectual Horsepower

Must be bright and intelligent; deal with concepts and complexity comfortably; described as intellectually sharp, capable, and agile
Technical & Practical Skills

Ability to calculate figures and amounts such as margin, mark up, discounts, percentages, area, volume, etc.
Strong attention to detail, analytical and problem-solving skills
Strong organization and decision-making ability
Good negotiation skills and persuasive ability
Ability to prioritize and handle multiple tasks
Ability to respond to common inquiries or complaints from customers
Ability to present information to senior management and customers
Working knowledge of MS Office suite; Word, Excel, Outlook
Willingness to learn products, systems and processes
Education Requirements

Post-secondary education in commerce, business, construction, or related field is preferred
A record of continuing education in related topics is desirable
Experience
3+ years of progressive experience in sales, estimating, coordination or related function
Experience in industry with a service and installation or distribution company, preferably in a construction environment
Intellectual Horsepower

Must be bright and intelligent; deal with concepts and complexity comfortably; described as intellectually sharp, capable, and agile
Technical & Practical Skills

Ability to calculate figures and amounts such as margin, mark up, discounts, percentages, area, volume, etc.
Strong attention to detail, analytical and problem-solving skills
Strong organization and decision-making ability
Good negotiation skills and persuasive ability
Ability to prioritize and handle multiple tasks
Ability to respond to common inquiries or complaints from customers
Ability to present information to senior management and customers
Working knowledge of MS Office suite; Word, Excel, Outlook
Willingness to learn products, systems and processes
Education Requirements

Post-secondary education in commerce, business, construction, or related field is preferred
A record of continuing education in related topics is desirable
Essential Duties and Responsibilities
Develop quotes and estimates for new job, job changes and additional work-scopes and ensures submissions are made on time
Adhere to quote and estimating standards, including forms and processes which drive timeliness, accuracy, ethics and professionalism
Ensure all quotes and bids adhere to gross margin expectations for the division
Build and maintain relationships at all levels of customer and potential customer
Communicate new business opportunities and market intelligence to the Outside Sales Representative and Regional General Manager
Supports developing individual account goals, promoting customer loyalty
Establish NS' credibility with customers, acting as a solution provider
Fully understand NS' available products, make recommendations and explain product application to customer and end users
Review supplier order confirmations to ensure correct products have been entered production and the shipping date is accurate
Communicate with the Operations department for scheduling
Proactively support the NS safety program and initiatives, comply with all safety policies and procedures and ensure utilization of safe work practices while on site and in the office
Maintain positive customer relationships, for NS, in collaboration with the local General Manager and sales team
Maintain a positive attitude and communication style with customers and employees in all circumstances
Maintain sufficient records to allow future review of all estimates
Liaise with other disciplines in the execution of their work as required
Essential Duties and Responsibilities
Develop quotes and estimates for new job, job changes and additional work-scopes and ensures submissions are made on time
Adhere to quote and estimating standards, including forms and processes which drive timeliness, accuracy, ethics and professionalism
Ensure all quotes and bids adhere to gross margin expectations for the division
Build and maintain relationships at all levels of customer and potential customer
Communicate new business opportunities and market intelligence to the Outside Sales Representative and Regional General Manager
Supports developing individual account goals, promoting customer loyalty
Establish NS' credibility with customers, acting as a solution provider
Fully understand NS' available products, make recommendations and explain product application to customer and end users
Review supplier order confirmations to ensure correct products have been entered production and the shipping date is accurate
Communicate with the Operations department for scheduling
Proactively support the NS safety program and initiatives, comply with all safety policies and procedures and ensure utilization of safe work practices while on site and in the office
Maintain positive customer relationships, for NS, in collaboration with the local General Manager and sales team
Maintain a positive attitude and communication style with customers and employees in all circumstances
Maintain sufficient records to allow future review of all estimates
Liaise with other disciplines in the execution of their work as required