Social Media & Events Lead

To support Assabet Co-op Market’s outreach, visibility, and community engagement efforts through social media
marketing and monthly event support. This role serves as a functional lead for social media and events execution,
working under the direction of the Outreach & Communications Manager to help promote the co-op, support in-
store and community events, and contribute to a welcoming, inclusive customer and member experience.

Status

Reports To: Outreach & Communications Manager

Status: Non-exempt/hourly; Part time (approximately 15 hours per week)

Wage Level: Starting at $18.00/hour, range commensurate with experience

Essential Responsibilities and Functions
Customer Experience

Treat internal and external customers fairly, consistently and with respect

Exceed our customers’ expectations for service and provide a welcoming environment for all people and all
diverse backgrounds and in accordance with the Co-op’s customer service standards

Model, provide, and ensure customers receive prompt, friendly and courteous services in a professional
manner that demonstrates our cooperative advantage

Maintain a calm and friendly demeanor with all customers

Social Media & Communications Support

Assist with social media marketing across platforms following direction from the Outreach & Communications
Manager

Support promotion of store initiatives, events, and community partnerships

Assist with gathering content ideas from staff and creating content as directed to promote the store and
events

Support light website updates and digital communications

Use general social media design tools; Mailchimp, website platforms, and Adobe Suite a plus

Events Support & Coordination

Support planning and execution of monthly in-store events

Provide on-site support including setup and breakdown

Assist with future off-site or tabling events

Support representing the co-op professionally at public-facing events

General Responsibilities

Work collaboratively with staff as directed

Follow all co-op policies and procedures

Perform other duties as assigned

All department staff must adhere to all policies and guidelines as laid out in the staff handbook and department level operating standards.

Scheduling & Availability

Approximately 15 hours per week. Schedule includes weekday hours with flexibility required, including occasional evenings and at least one weekend day per month. More hours may become available in the future as we grow, and may increase based on seasonal events in the summer.

Responsibilities to Sustainability
Contribute to efforts at Assabet Co-op Market that support a sustainable community through: Minimizing waste by reducing and reusing materials and resources when possible; Proper recycling and composting; Water & energy conservation.

Responsibilities to Diversity, Equity, and Inclusion
Value and support a work environment that includes people of different identities from diverse backgrounds

Physical Job Requirements
The physical requirements described here are those that an employee must meet, with or without reasonable
accommodation, to successfully perform the essential functions of this job.

Ability to use computer keyboard, monitor, mouse, telephone, and various office equipment

Ability to lift and carry up to 30 pounds occasionally

Ability to bend, stoop, squat, kneel, climb stairs or ladder

Ability to reach above shoulder height occasionally

Ability to talk and hear to communicate with customers

Finger and hand dexterity with ability to grasp and hold items of different sizes

Vision ability – close, distance, peripheral vision and depth perception

Ability to read register screen and product and shelf labels

Working Conditions
The work environment described here is representative of the conditions an employee may encounter while
performing the essential functions of this job.

Retail grocery store environment with occasional outdoor or off-site settings

Potential exposure to cold, hot, wet or humid conditions

Exposure to fumes, airborne particles, hazardous materials ranging from natural to chemical (store products, cleaning products, scents from working in a public setting)

Exposure to and potential handling of fresh foods including meats and seafood

Handling objects that have been handled by the public

Frequently performs work standing on cement floors in the store

Noise level in the store is usually moderate to loud

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Qualifications
To perform this job successfully, an individual must be able to perform each essential function satisfactorily, with
or without reasonable accommodation. The requirements listed below are representative of the knowledge, skill
and/or ability required.

Interest in community engagement and cooperative values

Experience or interest in social media or event support

Familiarity with social media and digital tools

Strong organizational, listening, and communication skills

Ability to follow directions and meet deadlines

Commitment to customer service

Demonstrated ability to multi-task

Ability to work well with others in a cooperative environment

Follow through with assigned tasks

Regular predictable attendance

Language ability:

Comprehend complex instructions, correspondence, and memos

Communicate effectively and respectfully in oral or written form to staff and customers of diverse backgrounds

Effectively present information in one-to-one and small group situations to employees and customers

Computer skills – use email, website, time clock and other work related programs proficiently

Ability to manage difficult or emotional customer situations

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