Guest Communication Specialist

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Guest Communication Specialist
Full Time Kissimmee, FL, US

4 days ago Requisition ID: 1158

Salary Range: $18.90 To $19.00 Hourly

Guest Communication Specialist

At andCo Hospitality, we're all about turning vacations into stories worth telling. Ev er had a trip so good you considered staying forever? Yeah, same . That’s kind of our thing.

We’re a hospitality group obsessed with creating memorable stays across our resort properties in Florida, Colorado, and New Jersey. Fr om sun-soaked beach days to crisp mountain mornings, our corporate team works behind the scenes to make every guest experience feel effortless, thoughtful, and genuinely welcoming.

Right now, we’re looking for a Guest Communication Specialist, someone who loves helping people, thrives on connection, and knows how to turn a phone call into a great first impression.

Here’s WhatYou’llBe Up To:

Answer inbound guest and owner calls with warmth, clarity, and professionalism

Make proactive outbound calls to confirm arrivals and support upcoming reservations

Assistguests and owners with booking reservations, vacation planning, and account questions

Process helpdesk requests, inquiries, and reservations accurately and on time

Support owners with vacation deposits and exchange company coordination

Use sound judgment, product knowledge, and problem-solving skills on every interaction

Ensure all guest communications are consistent,accurate, and aligned with brand standards

Contribute to a positive, ethical, and collaborative team environment

Jump in on special projects and initiatives as needed, teamwork makes the dream work.

You’re an active listener who communicates clearly, both verbally and in writing

You’re comfortable multitasking across multiple computer programs at once

You’recustomer-focused, detail-oriented, and genuinely enjoy helping people

You stay calm under pressure and handle challenges with patience and tact

You’re self-motivated, organized, and manage your time effectively

You work well with different personalities and contribute positively to team goals

You have a high school diploma or GED and at least one year of experience.

You’re proficient in Microsoft Word, Excel and Outlook.

Bonus points if you have RCC Knowledge or are bilingual.

WhyYou’llLove It Here:

We’reunapologetically innovative, sustainability-minded, and people-first. We believe hospitality should feel inclusive, human, and intentional—never stuffy, never forced.You’llbe supported, trusted, and encouraged to bring your whole self to work.

Ready to Make Vacations Better?

If you love helping people, thrive in a fast-paced guest-focused environment, and want to be part of a team that actually walks the talk— we’dlove to hear from you.

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